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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Radine C.
5 out of 5
8/16/2024
Great customer service
James R.
5 out of 5
8/15/2024
Great people!
Leona Ann.
4 out of 5
8/14/2024
Friendly check in with Aura.she is very personable.
Ilmar R.
2 out of 5
8/4/2024
My vehicle service was not performed at scheduled time. Had to reschedule appointment.
Perry P.
4 out of 5
7/16/2024
It was easy to make an appointment. The work was completed on time. Mahalo . See you next time.
Scott O.
5 out of 5
6/29/2024
Best service ever.
Kyle S.
1 out of 5
6/27/2024
Engine needed to be replaced and was under warranty. A replacement engine was ordered and took a month to come in. Service was completed and I drove home to find that my engine was smoking (white smoke). Brought back my car and the engine apparently had shipping damage and a valve was broken. This was not communicated to me until allegedly the problem was fixed. A day afterwards engine light comes on. A engine that has defects due to “shipping damage” was put into my car without telling me or my approval and I only get a year warranty plus 12,000 miles. I am definitely going to escalate this, this is shady.
Shara R.
2 out of 5
6/23/2024
We had to wait 5 weeks for a service appointment right after we bought the car.
Betty D.
4 out of 5
6/22/2024
Happy that the recall part has been changed. Staff is always cordial.
Rebecca T.
5 out of 5
6/20/2024
As always, the service department here is exceptional. Thank you all ,for all that you do.
Shawn N.
5 out of 5
6/8/2024
Excellent service! Very fast!
William M.
5 out of 5
6/6/2024
Really nothing to add.
Glenn R.
2 out of 5
6/5/2024
This was the worst service experience ever. Big Island motors has lousy customer care, even worse than Orchid Isle.
Bronson C.
5 out of 5
5/31/2024
Very friendly staff the lady at the front was very commodating even when I found out my scheduled appointment was the next days I came in the day before(my fault). The mechanic Joel Domingo was very help and explained my services real well and did a amazing job on my 2024 hyundai palisade.. Thank you big island motors for the amazing service..
Dustin F.
5 out of 5
5/24/2024
Aura is very sweet and professional. Always so helpful ??
Kelly W.
5 out of 5
5/24/2024
Aura and the mechanic who worked on my Ioniq 5 did great. I am grateful for them.
Glenda S.
5 out of 5
5/18/2024
Great service from Aura.
Ramona R.
5 out of 5
5/5/2024
Appreciate everyone's help , to make my daughters car safe for her Ohana ;) Much Mahalo
Kerry B.
5 out of 5
5/5/2024
Thank you!
Matthew S.
5 out of 5
5/1/2024
Great service

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