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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Antoinette M.
1 out of 5
2/5/2021
My wait time was almost twice as long as I was told. No shuttle was available, I didn’t want to use Uber so I waited for 2 1/2 hours. When I inquired to see when I might expect my car to be ready, the clerk was informed by the technician it was ready some time ago. There was no communication between staff. I was also dismayed to see some staff not wearing protective masks the entire time. Isn’t this required? Very frustrating....
Chelsea H.
4 out of 5
2/5/2021
It was extremely expensive, but the car is fixed
Joan J.
5 out of 5
2/4/2021
Thank you for the prompt, professional and courteous service.
Bruce C.
4 out of 5
2/3/2021
We are in tough times so common minor delays are just exemplified. I as a seasonal resident was blessed with a Subaru that cost almost nothing to own for 5 years. So this year I got the first wack. The driver's side seat belt froze up after sitting in the garage for another summer. While it took a while for it to be replaced. Cherry in service and the accounting department figured out the seat belt was on a Lifetime Warranty . Saved me $377 when they caught the warranty and Enterprise rent a car was really good while I waited for my HI state Safety sticker.
Brenna L.
1 out of 5
2/3/2021
Basically you sold me an unsafe car! Never coming back here! A real scam of a dealership!
Barbie S.
5 out of 5
1/30/2021
Thank you!
Pamela C.
5 out of 5
1/30/2021
Thank you Shayna!! You’re always very friendly and helpful!! I really appreciate you!!
Nancy M.
5 out of 5
1/30/2021
Many thanks to your outstanding service department!
Kelley A.
4 out of 5
1/29/2021
I have been coming for service on my first Mazda and now my Subaru. I was surprised to learn Patrick is no longer a part of the team but happy to hear Sherrry’s voice and continue to see familiar faces.
Patricia N.
4 out of 5
1/27/2021
More staff would help
Liloa K.
5 out of 5
1/26/2021
Well done team!????????
Donna M.
5 out of 5
1/23/2021
You always take good care of my vehicle. Thank you Donna
David K.
4 out of 5
1/23/2021
Difficult to make appointment but once at dealer service was superb.
Gloriette M.
5 out of 5
1/21/2021
All good. Friendly, on time and covid 19 safe. Thank you ????????
Susan O.
5 out of 5
1/20/2021
Your staff is kind, committed and competent. I appreciate your care for my car. Aloha, Susan
Jerome S.
2 out of 5
1/20/2021
You closed services for Mazda before we were able to have the repairs done.
Carolyn P.
4 out of 5
1/18/2021
Took way to much time to get attention Dealership Big Island Motors is very understaffed at Service Counter on both times, or maybe 3 x that I visited
James B.
5 out of 5
1/16/2021
Thank you
Inga G.
5 out of 5
1/16/2021
Keep it up
David F.
5 out of 5
1/16/2021
You guys did a great job . Great service and friendly staff.

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