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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Diana P.
5 out of 5
1/16/2021
Good friendly service
Wayne D.
5 out of 5
1/15/2021
Shayna was very cordial. Very pleasant to talk to and when everything was done, she went over everything that was done. I was very comfortable with her!
Sanford N.
5 out of 5
1/14/2021
The service writer was just awesome and the service was so fast thank you very much
Jasmine H.
5 out of 5
1/14/2021
Awsome
Charles C.
5 out of 5
1/14/2021
Wry pleased with the whole orocess
Mary R.
4 out of 5
1/12/2021
I loved all the sticky notes
Susan R.
2 out of 5
1/8/2021
I thought they would call me when vehicle was done, I was sitting outside not paying attention to the time. Otherwise everything was great!
Myron Y.
5 out of 5
1/8/2021
Great service.
Gary M.
5 out of 5
1/7/2021
Service and customer service is always with Aloha
Karen B.
1 out of 5
1/7/2021
We had a pre-arranged appointment for an oil change and dropped our vehicle at the arranged time. We were told it would take 1-2 hrs to complete and left to do other business. Upon returning to the service department 2 hrs later, we discovered that our vehicle had not yet even been taken in to start our service? The service writer explained that they had been very busy, and could not start our service? She explained that we would have to wait 1-2 hrs more for the service to be completed? I explained that this would not be acceptable to us and asked for our keys back, and that we would be taking our car to a different service provider. She then made arrangements to get our car in at that time, but we still had to wait another hour? My question is why do I need an appointment to have service done if that schedule is not adhere to? I. The future we may take our vehicle elsewhere for service!
Tiffany M.
2 out of 5
1/6/2021
I typically pay $65 for an oil change and was surprised when I got the call about how much I was charged for an oil change only. I find it very expensive as I paid $91 for the oil change. I would have liked to know what I was going to be paying but felt rushed when I brought the vehicle in. Moving forward I will be having oil changes elsewhere
Charles C.
4 out of 5
1/6/2021
Every friendly staff and great text updates during the time my Subaru was in for service. Price for oil change, tire rotation and vehicle inspection was very reasonable as compared to the local tire shop and I have the confidence that the right service was performed since they deal in Subaru’s.
Dale L.
4 out of 5
1/5/2021
Shay went above very & beyond in meeting my expectations. I will be returning to Big Island Motors because of her!
Marianne T.
5 out of 5
1/5/2021
Outstanding customer service. One of a kind.
Genevieve A.
5 out of 5
1/1/2021
Very pleasant experience with customer service representative
Fredrick G.
5 out of 5
12/31/2020
Every one was great, especially those at the desk.
David F.
5 out of 5
12/25/2020
Good job! Thanks
Teri /.
5 out of 5
12/25/2020
Shauna was wonderful. Thank you.
Barbara P.
5 out of 5
12/24/2020
Great customer service today. Quick turnaround and everyone efficient and helpful.
Ethel A.
5 out of 5
12/19/2020
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