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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Donald K.
4 out of 5
12/19/2020
Accommodated me as a walk-in and had all the parts necessary.
Sarina A.
4 out of 5
12/18/2020
Great Customer Service and Servicing of my car repair. Mahalo, Sarina A
Jean F.
5 out of 5
12/15/2020
Very prompt service is much appreciated
James W.
2 out of 5
12/12/2020
Aloha! Actually the service I received on Thursday, 12/10/20 was outstanding as always. However, one of the services I requested was the replacement of my three wiper blades (two front, one back). Because my car is parked in the sun, I do this once/year. I was shocked to learn that the cost of the three blades was $92.55!! One year ago, the three blade replacements cost was $39.21 (December 18, 2019). I understand costs go up, but this seems highly unusual... Do you have an explanation? Many thanks, Jim Waddington 2018 Crosstrek ****-****-xxxx
Kuuipo B.
5 out of 5
12/11/2020
Great service, thank you!
Edward H.
5 out of 5
12/5/2020
Service was timely and all my issues and questions were answered. Mahalo, Ed
Merlihse E.
5 out of 5
12/4/2020
Thank you for the fast service.
Diana C.
5 out of 5
12/2/2020
Mahalo for always being so friendly,accommodating and full of Aloha!! Shayna, Sherry, Clint and the Gang @ Big Island Motors, Mele Kalikimaka to you and the technicians thatvhelp take care if me and my vehicle!!;????????
Jennifer N.
5 out of 5
12/2/2020
All the ladies are very friendly and helpful!
Rich G.
4 out of 5
12/1/2020
Sometimes the best service experience happens when things don’t go according to plan. This is what happened in my case because a part didn’t come in when it was supposed to. Sheri kept me apprised of the situation and was able to reschedule my appointment without any delays, and when I did bring my car in for service everything was done according to the agreed-upon expectations. I appreciated the friendly service at the front desk and the calls in the texts that I received to let me know when my car was finished. Mahalo for the outstanding service.
Karl C.
5 out of 5
11/28/2020
Fast and friendly. Thank you!
Carol P.
5 out of 5
11/28/2020
Everyone is always pleasant and helpful
Joseph L.
5 out of 5
11/26/2020
Shayna was very pleasant and courteous.
Chandon C.
5 out of 5
11/24/2020
Service was quick and fabulous!!
John M.
4 out of 5
11/24/2020
Wow! What a Great Experience with Your Current Subaru Workforce! I bought my new Subaru Forester (the third such model since 2004) and didn't recognize some of personnel since this was a Subaru Recall and have had no problems over four years. Stephaney & her Assistant at your Service Desk, plus the mechanics who helped me set my car's clock as a bonus plus seek Ryan Tanimoto who sold me the last Subaru in 2016 (I've logged only 15,000 miles due to medical problems since then), all were a joy to meet and talk story with. I've had complete strangers approach me and ask how my wife and I like our Forester and I tell them its a great car and sent them to You on Kuakini Highway. Mahalo Nui for Your Service!
Michael S.
5 out of 5
11/21/2020
Great...wonderful staff!
Nancy B.
5 out of 5
11/21/2020
Very good customer service
Randall E.
5 out of 5
11/20/2020
Awesome
Bernadette W.
2 out of 5
11/20/2020
I didn't think I would have to be spending so much money only 5 months after purchasing it from there. That's my disappointment. Other than that Shayna was great.
Vicki F.
5 out of 5
11/17/2020
So very helpful

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