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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
James N.
5 out of 5
9/4/2020
Great service and very competent, friendly people!
Lynley H.
4 out of 5
9/4/2020
Great service—competent.
Henry N.
5 out of 5
9/2/2020
Good service
Joretta Y.
5 out of 5
9/2/2020
Yes. The front office of the service dept. we’re always courteous and accommodating Your staff is professional
Gisela H.
4 out of 5
9/2/2020
I love my car, and it just has 16,000 miles Thank you for asking
Allison P.
5 out of 5
8/29/2020
Shayna and the team at big island motors are the best. Mahalo!
Charles A.
5 out of 5
8/29/2020
Yes all. Went well bery satisfied.
Darrell S.
4 out of 5
8/28/2020
Thank you for being as conscientious as you have been. I trust that everything will be done to my complete satisfaction! I look forward to jobs completion.
Kenneth G.
5 out of 5
8/28/2020
Reliable, efficient, billing was transparent and clearly explained. No surprises. I like that. Mahalo to all of you.
Keri C.
4 out of 5
8/28/2020
Easy and friendly. What we need now. I requested Gabe because he worked on my older Lexus. Not sure if he did it but Brandon? Seemed serious about fixing it. Mahalo! I’ll be back. Shayna is the best!
Tim F.
4 out of 5
8/28/2020
I appreciate your team taking the time to contact my 3rd party extended warranty company and ensure that I only had a small deductible. Your team went to bat for me when the warranty company balked at the price of parts, he spoke with the management and explained Hawaii part prices and this led to the company accepting the prices and not having them passed on to me. I was kept in the loo as to the progress of the repairs and was very satisfied with the work ! Mahalo !
Samantha R.
4 out of 5
8/27/2020
I'm completely satisfied with the great customer service I get every time I take my car in for service. I don't mind how long it takes to get things done on my car, because the care that my vehicle gets is way and above the quality it deserves. Thank you to all the mechanic and the service center employees for all the greatness my car gets. I much appreciate it all. Much respect to them for excellent customer service ????????????????????????
Genevieve A.
5 out of 5
8/27/2020
Awesome! Thanks
Ray T.
4 out of 5
8/26/2020
The department is run very well, completing repair as initially stated.
Georgia C.
5 out of 5
8/25/2020
Brandon was very "professional" with his explanation and attention to my questions. It is always nice to know who is working on your car. Thank you Brandon.
Richard V.
2 out of 5
8/25/2020
$108.00 for an oil change is not competitive.
Jay M.
5 out of 5
8/25/2020
Cars are never easy. The experience and integrity of your staff is so apprecited
Louise K.
4 out of 5
8/22/2020
Check-in was handled with efficiency. Vehicle was ready when promised. Overall customer satisfaction is good. Just a little high for the first oil change
Lynley H.
5 out of 5
8/22/2020
Prompt and attentive service from Shayna. Thank you.
Carmalita M.
2 out of 5
8/22/2020
I was at the shop 2x. The first time I waited for almost 8 hours to have my car partially fixed. Then I was told to come back because they had to order the parts. I waited 3 1/2 hours at the second visit. I had to take off 2 days for my car to get fixed. I live in Waimea which is a couple of hours drive to and fro. Stephanie was helpful but she can only do so much. My husband and I have 2 Subarus. Hopefully, this doesn’t happen again ( ie, the next time I bring our car to you for repair.

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