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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Ulu L.
4 out of 5
8/7/2020
Mahalo nui! Shauna worked with me and got me in for my safety check. I am very pleased.
Lilia P.
5 out of 5
8/7/2020
You guys are awesome. Thank you very much!
Alan G.
2 out of 5
8/6/2020
Stephanie great, but check-in very slow. Had to wait half an hour to drop off my car. Scheduling and vehicle return very smooth. Vehicle repair flawless.
Breann D.
5 out of 5
8/5/2020
The people were friendly and got me checked in and out quickly.
Ray T.
5 out of 5
8/5/2020
Service performed on time as estimated.
William E.
4 out of 5
8/4/2020
Shauna so friendly and helpful! Also, young mechanic working on my car was most courteous and helpful - even though I may have disturbed his lunch! Thanks to all and be safe! William E
Donna M.
5 out of 5
8/4/2020
Great customer service! Love that you answer your phone and that you are here for us. Keep up the great work! Aloha, Donna
Margaret S.
1 out of 5
8/1/2020
My husband is going to call to discuss.
Amy S.
5 out of 5
8/1/2020
Answered all my questions with patience and care. Thank you!
Cheryl W.
5 out of 5
7/30/2020
Always a job well done and everyone at the service desk is attentive, friendly and helpful. I wouldn’t go anywhere else... thanks to all
Elaine L.
5 out of 5
7/30/2020
Stephanie was professional, courteous, and an asset to your Subaru team. I will certainly be back. Aloha
Erika G.
5 out of 5
7/28/2020
They did a great job.
Frank O.
5 out of 5
7/25/2020
As I told Shayna, both of our daughters on the mainland bought Hyundai vehicles because we’ve been so pleased with our Sonata and the service you provide to maintain the vehicle. Please come out with a truck soon. Thanks again!
John B.
4 out of 5
7/25/2020
Mahalo
Donna R.
5 out of 5
7/24/2020
Thank you!
Rose M.
5 out of 5
7/23/2020
Shayna is definitely an asset to Kona Subaru.great you have him.
Jude F.
4 out of 5
7/23/2020
It started a little rough, but I am satisfied that BIM did everything they could to provide good service &. Fair price. Cliff Botello was so cordial on the phone and picking up the truck was smooth, Shayna was so nice & helpful. Thank you!
John B.
5 out of 5
7/22/2020
Mahalo!
Kym D.
1 out of 5
7/22/2020
I was missed quoted and I think I was overcharged but it is what it is right!
Calvert M.
4 out of 5
7/21/2020
Stephanie Was Very Informative...

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