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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Joshua L.
4 out of 5
5/8/2020
Great service and took additional care!
Barbara H.
5 out of 5
5/6/2020
Work done on time. Employees efficient and friendly
David F.
4 out of 5
5/5/2020
Need more parking
Dawn B.
2 out of 5
5/5/2020
I knew it would take a while but I had an appointment for 9:30 am and didn’t leave until well after noon. Also, I came for the recall on rear springs and they looked at it, confirmed they needed to be changed and made a second appointment for me to return to have the work done as parts were not in stock. I thought they would have the parts on hand since Subaru made the recall. Inconvenient to travel so far twice. But the staff is very nice and accommodating and they do great work, so that's makes things better.
Jerry M.
5 out of 5
5/2/2020
Customer service and repairs all performed very well.
Jean F.
4 out of 5
5/2/2020
Finished recall notice service ahead of promised completion time!
Pennie Z.
4 out of 5
5/1/2020
Aloha, I was very satisfied with how quickly my car was fixed, and everyone I spoke with on bringing my car in, was so very nice to me. Answered all my concerns, was very friendly, greeted me with warm welcome and a smile, I felt good, under the conditions of our lock down, being welcomed by friendly people. Was just great to be treated so nicely, even though we all had to wear a mask, being welcomed means allot during these times we are all facing. Mahalo to all!
Jasmine H.
4 out of 5
5/1/2020
I love my Forester, but I’m thinking maybe I want to upgrade to more in an outback with more options since I have the basics in my Forester
Jay L.
5 out of 5
4/29/2020
Very professional
Shirley A.
4 out of 5
4/29/2020
Aloha Subaru & Mazda, I felt that Shayna was very nice & helpful. She is very aware of her job. I wasn't knowledgeable about the strut but I know that when I bought that Subaru forester that I purchased extended warranty long ago which the CNA should have given your company my documents for evidence. Mahalo, Shirley A
Darrell Z.
5 out of 5
4/24/2020
I have always been pleased every time I bring my Subaru in for service. Evois always friendly and appreciative. The work is excellent and completed quickly. I am impressed.
Richard H.
5 out of 5
4/23/2020
Good job on my car and the precautions for covid-19 excellent
Shigeko J.
2 out of 5
4/23/2020
Vehicle services was good but wait time was too long. It is understandable because of the present situation ( Coronavirus).
Ray T.
5 out of 5
4/18/2020
Job done well in reasonable time. I liked the corona virus safety measures.
Ryan G.
2 out of 5
4/17/2020
The quality of service was great (oil change, tire rotation, check up) and folks were nice, but I was scheduled for 10:30 am and, when I arrived on-time, told it would be 3-3.5 hours (it was). There was no reason for me to take time off work in the middle of the workday to drop off the car when I could have dropped it off at the end of the workday and still gotten the same service with the same pickup time.
Harold C.
5 out of 5
4/16/2020
Keep up the great work!
Angela D.
4 out of 5
4/15/2020
Thumbs up to Sherri & Shayna!!
Wendy T.
4 out of 5
4/15/2020
They took me in at the appointed time, provided me with a place to wait, and completed the job within the time specified. The customer service representative explained everything and was very courteous.
Robert H.
5 out of 5
4/11/2020
Very satisfied.
Georgia G.
5 out of 5
4/10/2020
Service staff was courteous, friendly, and fully prepared to take my car in. The mechanic said “thank you” to me. The service time was quick. I love and appreciate the service staff at Big Island Motors.

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