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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Carol C.
5 out of 5
4/10/2020
The team got me home to Mountain View that afternoon with all my Costco groceries in tact they were great.
Kenneth N.
4 out of 5
4/10/2020
Be safe
Barry H.
5 out of 5
4/10/2020
Great job. Friendly service
James W.
4 out of 5
4/8/2020
Very efficient. Also happy to see the procedures put in place to protect employees and customers from the pandemic.
Charles C.
4 out of 5
4/8/2020
A Subaru recall took quite a bit longer than expected from the letter I received from Subaru but shop time is likely under estimated by Subaru. Plus I believe due to the Covid-19 situation the technicians were likely following different procedures. Otherwise the service personnel were helpful. I saw my car was off the rack and just sitting so I asked one of the technicians walking out of the garage about my vehicle and he said, “That car is not assigned to me” and walked off. He had been talking to a guy in the garage who ended up be the one that was working on my car. I guess technicians are not paid to take initiative and are task oriented (paid by the hour). But I have experienced very helpful technicians at other dealerships-no big thing and I understand.
Donna M.
5 out of 5
4/7/2020
Love the customer service. They have got a good team that works together to meet the needs of the customer. Thank you, Donna M
Kathleen B.
5 out of 5
3/29/2020
Thank you for great service
Dennis M.
5 out of 5
3/27/2020
Friendly and very knowledgeable team!!
Eric A.
1 out of 5
3/26/2020
Payment wait time too long. And I still haven't received a quote on repairs to the 2018 Subaru Forester?
Julie R.
5 out of 5
3/26/2020
The service desk personnel are awesome These ladies are very professional and make sure you are taken care of They need a raise
Nancy D.
5 out of 5
3/24/2020
My subaru sounds like a Subaru now! Silent!! Mahalo nui
William E.
4 out of 5
3/21/2020
Outstanding service! I do worry, at this time, about significant public exposure to which they are subjected. You are all TOO nice to become ill. Be safe!!! And thanks - everything was great as always.
Nathan &.
5 out of 5
3/21/2020
Very helpful
Amy P.
5 out of 5
3/21/2020
Excellent service all around, thank you!
George R.
4 out of 5
3/21/2020
I was satisfied with the service, but I discovered upon looking at my closeout paperwork that I’m overdue for an oil change. I am sorry that you guys didn’t perform the oil change as part of the service so that it would be up-to-date. I would have been happy to pay for the service had I known that it was needed. I will now have to schedule an oil change at some point in the future. Other than that, everything was fine.
Georgia G.
4 out of 5
3/21/2020
Your service department was professional and friendly. I appreciate the explanation of my car’s problems. I was able to easily decide what needed to be done today and later. Thank you. The time went by quickly.
Brandon B.
4 out of 5
3/20/2020
Mahalo
Michael F.
5 out of 5
3/20/2020
Stephanie was very helpful also.
Calvert M.
4 out of 5
3/19/2020
I notified Her With My Concerns And She Quickly Solved Them... MAHALO....
Donna D.
5 out of 5
3/19/2020
Thank you

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