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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Victor F.
5 out of 5
3/18/2020
Shoots, the best
Sharon H.
5 out of 5
3/18/2020
Shayna and the new staff in the service department are a breath of fresh air! The service and professionalism met all my exspectations.
Kay M.
5 out of 5
3/18/2020
Very courteous staff.
Edward H.
4 out of 5
3/17/2020
Kept me informed of the service work beings performed recalls and oil service. Offered shuttle service and provided a pleasant place to wait.
Arleen A.
4 out of 5
3/17/2020
Shayla (Service Representative) was very friendly, courteous, and attentive to the car maintenance I was requesting. Gabe (Mechanic Technician) is always knowledgeable, professional, informative, and helpful, in completing any maintenance/repairs needed for my car.
Gail K.
4 out of 5
3/17/2020
Your Service Dept.staff were all very informative & accommodating. Shayna was able to get my vehicle in for an appointment on a very busy day. Joe my service mechanic took the time to explain the details & issues with my vehicle.The entire staff made my grim unpleasant day a pleasure.I was very pleased with the service I received today!!! Mahalo, Gail K
Patricia Mt.
5 out of 5
3/14/2020
Stephanie was on it!There were two other male employees who were also very helpful.
Jamal W.
5 out of 5
3/13/2020
She is very professional and knowledgeable
Terri K.
5 out of 5
3/12/2020
Best communication from an auto service business, bar none! Vey friendly and knowledgeable. I shall return for more service when needed!
Thomas D.
5 out of 5
3/12/2020
Customer - friendly nice service
Lois G.
5 out of 5
3/11/2020
Thanks
Kay M.
5 out of 5
3/11/2020
Stephanie was so cheerful and professional. Mahalo nui!!
Gloria L.
5 out of 5
3/10/2020
Very professional and helpful Thanks for your time today
Ann B.
4 out of 5
3/8/2020
We appreciate the service department getting the parts quickly and letting us schedule the appointment before the parts were in. We are also we’re glad we purchased the extended warranty.
Debra W.
2 out of 5
3/7/2020
Though the service people and mechanics were very nice, I waited 4 hours for a simple oil change and service. I had an appointment for 11:30am and checked in at 10:50am and when I asked the approximate time of completion I was told 1:30 or 2pm. I walked around town until 1:30pm to return to see my car had not even been started on. I then waited another 2 hours (3:30pm) until my car was done. No apology, no explanation. Suggestion: hire more mechanics and communicate on the status with your customers
Linda B.
5 out of 5
3/7/2020
Thank you for good service
Pamela L.
3 out of 5
3/6/2020
There should be a checklist for techs as they forget things like today missing when next checkup
Antoinette M.
5 out of 5
3/6/2020
Your customer service exceeded my expectations, mahalo!
Edwina I.
4 out of 5
3/5/2020
Thank you for servicing my car all of these years! Too bad you’re no longer a Mazda dealership.
Sanford N.
5 out of 5
3/5/2020
Shayna was very positive with an attention and additude towards the details of what was done to my auto. She is an awesome asset to your company as well as the technician who performed the service. My congratulations to your personal for a job well done. Thank you very much and look forward to my next service appointment.

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