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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Victor F.
5 out of 5
3/4/2020
On time, courteous and professional
Arte M.
5 out of 5
3/4/2020
Handling my recall was accomplished in the most professional manner I’ve ever experienced before. Hats off to your service department and staff. Communication was most clear and informative. Gabe I believe is the service supervisor and if not, he should be. He provided after service information about our Subaru, which we appreciated totally...
David C.
5 out of 5
3/4/2020
Always great service and people!
Cheryl N.
5 out of 5
3/4/2020
Staff was knowledgeable, friendly. They explained everything. Mahalo.
Jason M.
5 out of 5
3/3/2020
Super friendly people, quick service.
Randy W.
2 out of 5
3/3/2020
4 hours is too long for a tire rotation and oil change. The suggestion was a “couple” of hours
Gilbert T.
5 out of 5
2/29/2020
I have been happy with the service for all the years since I purchased the Hyundai.
Scott S.
5 out of 5
2/29/2020
Friendly staff, fast and excellent service! I was impressed and grateful for the help.
Steven G.
5 out of 5
2/29/2020
First experience. It went timely and smoothly. Thanks
Lynn K.
5 out of 5
2/29/2020
The very best customer service experience. Mahalo
Aaron D.
1 out of 5
2/28/2020
I was never told there would be a charge to check my battery and I waited almost 2 weeks for an appointment with a dead battery because I thought it was under warranty. Poor customer service and no explanations of possible charges.
Claudia B.
5 out of 5
2/28/2020
Thank you for prompt service!
Daniel O.
5 out of 5
2/28/2020
Our sales consultant Jeff was very helpful and attentive! He made us feel comfortable, and walked us through every process from start to finish! Finance manager Barry and Sales manager Ryan were very helpful in the final steps of the process explaining the contracts and warranty’s. The entire staff was very friendly and would like to give a big Mahalo for the hospitality, words cannot express how thankful we are with the help of this purchase! We are excited for this new adventure!! Thank you again Big Island Motors!!
Jim W.
5 out of 5
2/28/2020
Shayna, Great attitude and personality. Thank you.
Judy M.
5 out of 5
2/28/2020
Friendly staff and reliable thank you.
Martin M.
4 out of 5
2/27/2020
Service was the most attentive I have experienced at this dealership yet!
Jordan W.
4 out of 5
2/27/2020
Everyone was polite and courteous. Service was performed professionally. Attention to detail was apparent as additional service required. A pleasure purchasing and servicing my vehicle through Big Island Motors Kona! ????
Kym D.
5 out of 5
2/26/2020
Great team.
Daniel Y.
5 out of 5
2/25/2020
Continue your good and friendly service.
Gary R.
2 out of 5
2/23/2020
Service itself is fine. Sad part is, appointments mean nothing! I make an appointment, get there on time and am always told people are ahead of me and it’ll be hours. What is the purpose of an appointment if you can’t keep do your half of the responsibility?

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