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Real Reviews From Verified Customers

Service Center Review Summary

5 star 497 reviews 60%
4 star 203 reviews 24%
3 star 21 reviews 3%
2 star 74 reviews 9%
1 star 39 reviews 5%
Review Us
Trudy E.
4 out of 5
6/13/2023
My car was done in a very timely matter which was most appreciated. I had other appointments scheduled and was able to make those without having to rush. The staff were very friendly and professional! Thank you!!
Cathy C.
5 out of 5
6/11/2023
Great customer service team
Stephen F.
4 out of 5
6/8/2023
everything went just right
Glenda S.
2 out of 5
6/8/2023
The initial job was quoted to take 15 hours but it took 5 days. There were a couple problems still occurring after I picked up the vehicle so I had to take the car back but it was immediately addressed and fixed by a different mechanic (thanks Eddie) who took the time to explain the issues to me. I really appreciated that. My service advisor Stephanie Haleamau was great; kept me informed and really assisted to the best of her ability, even providing me with a loaner which I really appreciated. I do understand that it was a big job and of course I did not want them to rush but I just felt five days was a little excessive when I was quoted a 15 hour job. That part was stressful for me. Nonetheless, I am grateful that my car is fixed. No one needs to call me regarding this comment. All is good. Mahalo!
Kay M.
5 out of 5
6/8/2023
Very friendly & competent office staff. Mahalo!
Susan H.
5 out of 5
6/1/2023
Great service, thank you!
Cheryl L.
5 out of 5
5/26/2023
Yes, very efficient, organized & Courteous
Ann H.
4 out of 5
5/25/2023
Stephanie was great, friendly and professional. She listened to my concerns, made notes on the worksheet and made sure they were thoroughly investigated by the technician. She then explained exactly what had been done when I came back to pick my car up.
Deidre-Ann C.
5 out of 5
5/24/2023
They valued my time!!
Sherri C.
5 out of 5
5/20/2023
The service depth. Wad good.
Joe S.
5 out of 5
5/18/2023
Thank you for your hard work
Amanda C.
2 out of 5
5/11/2023
Staff was helpful and friendly. They have been supportive through the whole process. The problem I have is that the issue I have with vehicle is still not fixed. My car is barely a year old, I have been dealing with this issue since December last year, almost 6 months already. I have brought my vehicle in to be repaired for the same problem nine times. It is still not fixed. I would like to talk to someone about other options at this point. The issue I have is a constant loud beeping noise while driving. It makes driving unsafe and very difficult to use my brand new car. I hope to hear from someone about options to deal with the problem. Thank you. Amanda C
Kim F.
5 out of 5
5/10/2023
The woman are very professional, they always take good care of Me Mahalo
Rachel H.
5 out of 5
5/4/2023
Ladies at front desk are super helpful, so appreciate the service and give them a raise
Salvatore C.
1 out of 5
5/3/2023
Good service except you tried to sell me air and cabin filter because they were yellow. I was a mechanic for Chevrolet. The cost of labor and parts was quoted at $330. I said no. Two good filters is about &40 dollars at most. I checked my filters when I got home. The intake filter was almost all white there was a little gray here and there. The cabin filter was also pretty clean. I could see day light thru both of them. I fought your mechanic even looked at them. Not to mention wanting to me to pay 270 dollars or so for labor that would take at most 1 minute to change air filter and maybe five minutes to change cabin filter. This just plain wrong and I would say almost if Criminal. Sal Califano ****-****-xxxx.
Pennie S.
5 out of 5
5/2/2023
Good customer service and efficient service. Thank you!
Dayna G.
5 out of 5
4/19/2023
My customer service representative was Super friendly and gave me outstanding service. They were super fast . I would definitely go back . Thx you
Joel K.
5 out of 5
4/15/2023
The staff was great and the service was awesome, Thank you guys
Nelia G.
2 out of 5
4/12/2023
4 hours too long to wait. We dont live near town and this is our only vehicle.
Mary M.
4 out of 5
4/11/2023
I must say that dealing with the personnel in the service department is a pleasure. They’re so wonderful and they really help you and explain things even though I don’t understand it but I am so grateful that you have these wonderful ladies there and they need to get a great surprise of a present or something I mean they’re wonderful thank you and I’m sure that the mechanics which I don’t see equally as good because the service is always well done. Thank you for being there.

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