Sara did an excellent job with my daughters car. She kept me notified of the work that needed to be done and she was extremely courteous. Great job by Sara. Thanks to her and the Volkswagen team.
This was my first service experience with Fred Beans. I have always driven Volkswagens. Originally, I was a Holbert’s customer and once they were no longer VW I have been buying, leasing, and servicing with North Penn. I was never excited about my experiences there, but I had no idea how good of an experience I could’ve been having all this time! I will be using Fred Beans for all 3 of my VWs moving forward and for any future purchases. Jack Case was fantastic to work with, the definition of above and beyond. I thought true customer service was dead, I was wrong. Thank you so much!
They went the extra mile to find a rattle in my car and fix it! Thank you!
Jack was completely professional and courteous.
I am in the market to buying a small pick up and you don’t have one what a shame so I have to go somewhere else like Ford or Honda get what I want I think you used to have a pick up somewhere in the past years and it’s too bad you don’t have one now
I am in the process of buying another small pick up fortunately you don’t sell them so I have to look elsewhere.
Very courteous and professional service with a focus on making the experience a pleasant one.
This process inspires confidence in the quality of work, service and attention to the needs of the client.
Data is an outstanding service advisor. Also facilitated my purchase of a 2019 Tiguan. Mr Beans should be very proud of her for the way she represents the dealership.
Thanks for taking my previous comments seriously and making sure everything was investigated and fixed promptly
Jack was great! Always helpful and very nice.
Excellent customer service experience
Every time I come to service, the service is exceptional. The service associates treat people like family. Thank You!!! Sincerely AMIR H
Satisfied with service provided.
Jack was really terrific and kept us informed as needed. His explanations of work to be done helped me a lot. Very courteous and helpful.
Sara was great! Super friendly and very communicative
Jack was amazing. The mechanic did an excellent job.
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