Michael kept us completely informed throughout our service experience and was professional and courteous.
Mike couldn’t have been nicer from my initial phone call to set up my appointment to his extremely courteous and professional handling of my first service experience!
Charles was great. He communicated well with me throughout the service process. He guided me on his knowledge of what I was feeling with the transmission. The car is running great and all of my concerns have been fixed.
My appointment today was top notch. Totally satisfied
Could not have gone better!!! Charles was very thorough and delivered even better than promised! 5 stars here.
Thank you
Thank you A+ service from Michael
Charles was very knowledgeable and helpful, all good.
Michael was excellent , he kept his word
And my vehicle was ready when he said It was going to be. . Great employee
Of Fred Beans .
We truly appreciate the good work on our vehicles. And, the communication from your staff on updates and progress of the work is very professional and helpful.
Thank you!
The car was brought in We asked to have it ready to go by five. We had appointments after that we didnt get the car until 6. We had to rearrange the appointments. This is not the only time this has happened.3 other times.
We were pleasantly surprised that the procedure (Courtesy Multi-Point Inspection) took a shorter period of time than expected. The Assistant Service Manager, Chris Choi, listened patiently to our concerns and was extremely helpful and friendly to us.
I have a lease. It’s up next February
Everyone at FB of Newtown is especially nice and helpful’ Especially Steven Spolar and Jimmy Hargrave !
Felt like I was being pushed into agreeing with numerous services. I called & requested an oil change & to check my car out . So Chris said that it’s recommended that I get a tune-up, change my coolant, change my cabin air filter, change my power steering fluid, change my transmission fluid, & tire rotation & wheel balance... . First i agreed, then I called back & said no. Just do oil change & tune up . Then he called back & said brakes are Recommended. Ok I agreed... Lord, my car is 2015, not 1915!!!’ He’s a very good salesman.. but are all these items really Recommend, & if so by who, Fred or Ford!!!
The technician had to be reminded to check the coolant level; otherwise, the device was satisfactory and took less time than expected.
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