Fred Beans Ford of Newtown Auto Repair Service

This is the second time Charles handled my service request. As in the past, I received courteous, quick service. I also found your website easy to navigate when scheduling my appointment, and also liked the option of paying electronically online.

First off I want to say I was satisfied with the service I received from Michael Orliw. My issue is that I had to make a second appointment for a part(camera) that wasn't in stock on my appointment day when I clearly stated that I knew what the problem was since it had been diagnosed by others previously. My appointment was for the camera replacement, a recall and an oil change. I chose the "The Works" package which included an oil change, tire rotation among other things(not even sure they were completed). After having my vehicle for four hours, all that was completed was an oil change and the recall. When I picked up my vehicle I instantly noticed that the tire rotation wasn't performed since the heavy brake dust was still on the front wheels. I mentioned this to Michael who said it would be done on my second appointment. On my second appointment, the camera was replaced and I was told that the tire rotation was completed. So I paid for the work and walked out to my vehicle and once again noticed that the tires had not been rotated. I went back and spoke once again to Michael who showed expressions of doubt to my statement, but thanks to Jimmy Hardgrave who once again had to straighten out another one of many issues over the years with the service,or lack of, I received. So this only makes me wonder how many other un knowledgeable customers are not receiving services they think they're getting and paying for. For that mater, as stated earlier, I'm not even sure I received the other not obvious services in the "Works" package such as fluid top off. After all of this and the many other issues over the years, one would ask why I still would go to Fred Beans of Newtown for service. Well one reason, Jimmy Hardgrave. It's hard to find good service, but harder to find someone who listens and cares. Thanks Jimmy!

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Charles was excellent, as usual. He called me with an update promptly and explained everything in detail.

Great service at a great price.

Once again wonderful service!

Keep up the good work!

Great experience

This appt. went as well as any I have ever had!! Thank you to Charles!!

Everything was peasant and efficient ~ I waited and my inspection was finished in a short time.

Wait time was excessive. 2 hours

Thank you for your help and quick service!

Charles was very thorough in explaining what was needed and even found a screw in tire and repaired. He was very polite as well as all in the office

He was great!

Mike drops everything he is in the middle of doing just to answer my questions. He was very friendly and willing to help! Thank you for being so nice!

Service completed efficiently.

All good

Thanks Charles

He was very professional and exceeded my expectations.

I am very happy. Mike took my vehicle immediately upon my call so that he could address my issue before I leave for vacation. Thanks go to Mike and the service team.