From a maintenance standpoint everything was fixed as far as we know. However the Jeep dealership I came from always drove my car around to the entrance after payment. Today I was given the keys and was told “the car is usually on the side of the building”. When I couldn’t find my car I found an employee on the lot who told me to go around back and gave me the # on my key tag and told me to look for that space. I went to that space and my car was two down from there. For spending over $450 I felt as if I should not have to go find my car,.
It would be good to let people know the shuttle no longer operates outside of Doylestown.
I didn't know this and almost had a problem.
friendly service, efficient and fast!
Very professional and a welcomed addition to the service team! .
Please try to retain him.
Rick Balukas
Still awaiting a copy of my invoice
Rich went above and beyond to make sure my truck was taken care of. He personally came to pick my truck up and drive it to the dealership. He gave my truck to a technician with the same truck as I have to get a true comparison. I can’t say enough about my appreciation for Rich and how much he cared about me and my vehicle. Once again Fred Beans proves how much they care for their customers. Thank you.
Very professional thanks for taking care of my car
Tip top in and out service. Polite people throughout no hassle
There was nothing wrong with my car and was charged with a "made up" problem. They said i need an oil change soon for $60. I complained on the high cost and was offered a $10 discount. Why not just offer to a loyal customer for $50? I waited three hours and got email on status update on my car. Why wouldn't you talk to me in person? Three hours, no one offered me water, said hello etc. My car has 125,000 and may need a new car soon. You lost a customer.I don't plan on ever going back.
Service technician was very helpfull qnd is the reason i will continue to have my vehicle serviced at the dealership
Ray appears to be a most welcomed addition to the service courtesy staff. I hope that you are able to retain him given the departure of so many staff over the last two years. Ray was attentive, personable, and thorough in his dealing with me. I look forward to working with him again! Please share with him my feedback on his performance.
Dr. RICHARD B
I really appreciate the excellent service. The wheels look fantastic. Thank you for the extra effort.
Everything was excellent! Thank you!
Totally satisfied with Chris!!
Rafael answered my questions to my satisfaction.
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