I was initially charged $200 more than I was quoted.
One of the guys there tried helping me with an app issue in my car and his mask kept falling down. He wears it Iike a turtle neck. It’s way too big and he never covers his face or nose. Not the first time I’ve seen this with him.
Derrick on the other hand was exceptionally helpful.
Also Andrew could have sold me a car but he never got back to me so I bought my Jeep from your competitor who were extremely attentive.
Great experience with my first time at this dealership.
I’ve been a customer for quite a few years and Chris has taken care of us many times. His service is always excellent and professional from start to finish, from scheduling to keeping us updated and addressing any issues with our Jeep. It’s wonderful to have a trusted place and service advisor to take your vehicle to!
Christopher Kellogg was top notch providing professional manners, update on work being performed on our new Jeep Cherokee Latitude. We will only bring our vehicle to the dealership for any required work.
Very good service from Beans and Service Writer Cris was great.
Super helpful and welcoming. Ended up saving close to 700$ by getting their second opinion
Ray was great - couldn’t have been more helpful, personable and professional. What I would change is having a rental available at the same place I drop the car. And I wouldn’t hate it if you upsold me on a rental - I think you’re totally missing an opportunity. Just my two cents:)
Phone conversations were hurried. Car was not parked in the spot indicated on the tag. Car was not washed. Courtesy on the phone from VE
VW is Excellent not at Dodge. Details make the difference.
Rafael was very respectful, helpful, and knowledgable. Not only did he go the extra mile to help expedite my service, but expressed care and was very helpful to an older woman as well. A+ service.
Very helpful and courteous. Great first time experience with the Service Department.
Especially appreciate Rita answering the phone and checking me out. The personal touch has disappeared from most service departments, but not yours.
I took my 2020 jeep gladiator to have the timing Cover seal done, and an oil change, calibration of gas gauge,and 2 inch play on the steering wheel when vehicle go straight,I drop the vehicle on the 6/22/2020, I called them the next day to get an update on the vehicle. When I spoke to the service advisor, he told me the tech need to remove the front bumper to get to the timing chain cover seal because the bumper is an after market and charge me $129 to remove it, but It doesn't look like they took the bumper off and I believe they don't need to take the bumper of to get to the timing chain cover and when I went to pick up my vehicle on 6/25/2020 I see oil splash all under the frame and suspension and oil drain plug dripping oil and when I check my dip stick it was about quart low, I am very disappointed with their work, and no professionalism and charge me for something they didn't do and also tech said there is no play on my steering wheel even if it do because it would be from the big tires, even though the tire came from the manufacturer. My vechile only have 3800 miles. They tried to play me since I do this for a living I know what work that need to be done. I know what needed to be removed in order to get the work done. The only reason I took the vechile back to them is because i don't want to void the warranty. I never seen such a sloppy job and not happy with the fred beans service.
No matter what Fred Beans dealership we go to, we always meet professional, friendly employees who are willing to help and give us the best customer service experience! Thank you!!
Chris is very pleasant to deal with and makes you feel like a valued customer. He is also efficient at notifying the customer of updates.
The service was done promptly and Mr. Kellogg was
very helpful in every way. Over the years I have been consistently impressed with the service dept. and especially the parts department at the Beans dealership.
Very good service
Christopher was very attentive and explained this issues that I was concerned with which was normal to my Jeep thx see for my next routine service
David M
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