Service Center

Real Reviews From Verified Customers

Susan T.
4 out of 5
12/21/2024
I will say, since you asked, just for your information to consider, the person who took the vehicle and the one who returned it are the only people that spoke to me while I waited over an hour for my car. Numerous employees including a manager walked right by me, even made eye contact but never spoke. That was a considerable change from the way it was during the purchasing process. The person who came to get me when the car was finished with its 5K mile service said my name and turned and walked back to the check out area. When I caught up he handed me a piece of paper and ask if I had any questions. He did not explain what had been done to the car or anything else. Now that I consider this I find it unacceptable. That is not the way to treat a new Lexus customer getting the car’s first (or 100th) service. Just something to consider if the sign on the waiting area wall is anything more than decoration. Actually, after thinking about this I am very disappointed with my experience today. The guy who returned the vehicle didn’t even mention there is a recall on the car. I already knew it but it seems it would have been brought to my attention.
Susan L.
4 out of 5
12/21/2024
Zerryck was very professional, polite, snd knowledgeable. He was very kind to take the time to help me set up my CarPlay that was giving me problems. Thank you!
Sally W.
5 out of 5
12/21/2024
Ellie was very efficient and professional as are all of the people in the service department. Through the years I have never had a bad experience
Rick W.
5 out of 5
12/21/2024
Nikolas is fantastic! He’s always respectful, courteous, and informative. A true professional. He’s a future GM for Lexus.
Karla B.
5 out of 5
12/21/2024
Handled all of my concerns in a professional way
Yolanda Q.
4 out of 5
12/20/2024
Nick is always great!
Kimberly B.
5 out of 5
12/20/2024
I absolutely love Lexus of Akron from sales to service!
Katie N.
4 out of 5
12/20/2024
The process was absolutely seamless. I was in and out in about 10 mins. The service department was a breeze and runs like a well oiled machine.
Ann W.
5 out of 5
12/20/2024
Thanks for the awesome services!
Kenneth W.
5 out of 5
12/19/2024
Good friendly efficient service. Thank you.
Richard M.
3 out of 5
12/19/2024
Service was fine. However, a courtesy call if the pick up or delivery is gonna be delayed would be appreciated.
Deborah C.
5 out of 5
12/19/2024
All was professionally handled. Thank you.
David B.
1 out of 5
12/19/2024
Very disappointed with Lexus of Akron not Rair but the dealer
Patricia S.
4 out of 5
12/18/2024
Josh is a wonderful service tech. and everyone has been good to me ever since I first leased my car and now have owned the same car, Thank you , Lexus !
Lynn J.
5 out of 5
12/18/2024
Zerryck was very personable and professional. My service was completed a few minutes early and I was on my way. Thank you!
Sandra S.
5 out of 5
12/18/2024
Ellie and technician did a great job explaining what was being done to vehicle. Very helpful
Mike B.
5 out of 5
12/18/2024
Very satisfied
John B.
3 out of 5
12/17/2024
Satisfied
Jose D.
5 out of 5
12/17/2024
Josh was unbeliavably helpful
Daniel S.
5 out of 5
12/17/2024
Makes everything so easy it keeps you informed and is so polite

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