I will say, since you asked, just for your information to consider, the person who took the vehicle and the one who returned it are the only people that spoke to me while I waited over an hour for my car. Numerous employees including a manager walked right by me, even made eye contact but never spoke. That was a considerable change from the way it was during the purchasing process. The person who came to get me when the car was finished with its 5K mile service said my name and turned and walked back to the check out area. When I caught up he handed me a piece of paper and ask if I had any questions. He did not explain what had been done to the car or anything else. Now that I consider this I find it unacceptable. That is not the way to treat a new Lexus customer getting the car’s first (or 100th) service. Just something to consider if the sign on the waiting area wall is anything more than decoration. Actually, after thinking about this I am very disappointed with my experience today. The guy who returned the vehicle didn’t even mention there is a recall on the car. I already knew it but it seems it would have been brought to my attention.
Zerryck was very professional, polite, snd knowledgeable. He was very kind to take the time to help me set up my CarPlay that was giving me problems. Thank you!
Ellie was very efficient and professional as are all of the people in the service department. Through the years I have never had a bad experience
Nikolas is fantastic! He’s always respectful, courteous, and informative. A true professional. He’s a future GM for Lexus.
Handled all of my concerns in a professional way
I absolutely love Lexus of Akron from
sales to service!
The process was absolutely seamless. I was in and out in about 10 mins. The service department was a breeze and runs like a well oiled machine.
Thanks for the awesome services!
Good friendly efficient service. Thank you.
Service was fine. However, a courtesy call if the pick up or delivery is gonna be delayed would be appreciated.
All was professionally handled. Thank you.
Very disappointed with Lexus of Akron not Rair but the dealer
Josh is a wonderful service tech. and everyone has been good to me ever since I first leased my car and now have owned the same car, Thank you , Lexus !
Zerryck was very personable and professional. My service was completed a few minutes early and I was on my way. Thank you!
Ellie and technician did a great job explaining what was being done to vehicle. Very helpful
Josh was unbeliavably helpful
Makes everything so easy it keeps you informed and is so polite
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