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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3543 reviews 66%
4 star 1144 reviews 21%
3 star 127 reviews 2%
2 star 287 reviews 5%
1 star 230 reviews 4%
Review Us
Suzette M.
5 out of 5
12/13/2024
Fast, courteous service from start to finish, and done on time! All good. Thank you. Lexus service always rocks. Merry Christmas!
Kathleen P.
5 out of 5
12/13/2024
Zerryck was efficient and Understanding. Happy with my service!!
Matthew D.
5 out of 5
12/13/2024
Ellie was a joy to work with. Personal, knowledgeable, trustworthy. She is a keeper.
Tammy B.
5 out of 5
12/13/2024
Always a few good feelings knowing my car was taking care of Makes me feel safe driving it
Joann S.
5 out of 5
12/12/2024
Ellie Carpenter was very nice and explained everything very well. I didn’t have any questions because she covered everything so well.
Carl P.
5 out of 5
12/12/2024
Great service, kind people!
Massi N.
5 out of 5
12/11/2024
Derrick was great!
Lynn K.
5 out of 5
12/11/2024
Great experiencectoday
Christine M.
5 out of 5
12/11/2024
Great service
Kay R.
4 out of 5
12/11/2024
Pleasure being there. Everyone helpful professional and friendly. Never mind scheduling my car for service
Mary J.
1 out of 5
12/11/2024
I still don’t have my Lexus. It’s been over a month. I’ll let you know once I get my car back.
Kathleen D.
5 out of 5
12/11/2024
Nick is one of the best service coordinators I’ve ever worked with
Carolynn M.
5 out of 5
12/11/2024
I appreciate Zerryck Rodgers taking the time to explain each detail regarding the work needed on my vehicle.
Nancy M.
4 out of 5
12/10/2024
Josh is excellent as always. I would however check into the phone system issues. I tried to call the Service Dept. and kept getting re-routed back to the receptionist. Never did get through so I just went in person. Minor complaint.
Donald C.
5 out of 5
12/10/2024
Josh is the best. Keep you informed and answer all my questions.
Marvin B.
2 out of 5
12/9/2024
I take my daughters car to Ganley Toyota for service. They run it through a minor wash and vac. They also check tires and wiper blades. I expected more from a luxury automobile dealership. However the service rep was very pleasant
Edward S.
5 out of 5
12/9/2024
ALWAYS a professional encounter at Akron / Canton Lexus !!!
Jennifer D.
5 out of 5
12/9/2024
Very nice and friendly people
Pamela K.
2 out of 5
12/8/2024
My car wasn’t even worked on the day of my appointment . I really think if an appointment is set up That’s when the car should be seen
November D.
4 out of 5
12/8/2024
Josh is always professional and pleasant to work with. He was able to have our car serviced the day we called him.

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