I had a few issues when I arrived. I was promised a loaner vehicle and one was not available. I was also told my service would take 2-3 hrs and then told it would be Monday before it was ready (I brought it in Friday afternoon). This was extremely stressful since I had a long trip planned for Sunday. Zarryck was able to navigate my issues and had my car ready as promised on Friday and ultimately was able to provide a loaner vehicle. The only reason I will continue to bring my vehicle to your dealership is because of his service and his commitment to his customers! Good job Zaaryck; I appreciate you!!
As always the service staff was outstanding
Nikolas is very conscientious and solved my issue. You are fortunate to have him on your service team.
JOSH AND THE STAFF ARE TRULY THE BEST IN THE BUSINESS
Everybody was very professional The Service was performed well
Nicely done, informative guy.
Mr Rair is great in his professional attitude and I find him him thoughtful and helpful!
I did not drive the rental because my car was ready by the time I was done at work. The person returning my car called me to confirm dropoff. I asked him how long it would take him to get to Manchester Road/ Coventry even specified ‘’ portage lake area’’ and he said 20 minutes. He then proceeded to drive my car to my house in massillon. I rushed home and not that I would have expected him to freeze but he sat in my driveway with my car running for 30 minutes until I made it home. He should have at least apologized or assured me I wouldn’t owe the $10 fee. My car smelled horrible. I had to air it out and febreze it.
Josh and his crew are so friendly and professional
He did an excellent job on keeping me up to date with what was going on with my car throughout the process and was very friendly and professional.
Totally and absolutely satisfied with the service manager and the technician who did the work. Great job. Thanks!!!
Nik Rair is always courteous, professional and helpful... and so is Dan Burton. I appreciate how Nik works the customer and tech. He provides great service.
Everything went well and as planned. Directions and comments were clearly provided. Thank you.
Great experience today and great to work with Josh.
Always helpful with an old lady!
Car was not washed. Thought that was part of the scheduled service
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