He did everything he said he was going to do!
While the service itself was good, the workmanship was not. Each of my winter tires had a different psi reading. This was the first time in 6 years this has happened.
Josh is a great asset. Wonderful service.
This is a bra d new car! Why on earth would we want a trade in appraisals? Perhaps you should have more than one survey.
Thank you Josh and Lexus colleagues
So great to see people working well together serving customers… even when we didn’t make an appointment!!
It was turning out to be a very bad day for me. Then, I encountered Nick. Nick made my day and the kindness he delivered made such an immense difference. The quality of the service at Akron Canton Lexus is beyond exceptional. Kari in sales and Nik in service are special people that make the underspoken difference for customers like me. Thank you.
very good service experience. much better than what i’ve experienced at metro lexus. attentive, friendly and focused. i’m looking forward to my next visit.
i noticed that the technician cracked the bezel on the control screen perhaps while working on the software update.
thanks again for your help and recommendations.
The Lexus team always professional they are very efficient and very pleasant to work with
It was a pleasure and positive experience dealing with Josh.
Kept me updated and very pleasant to work with. I appreciated getting my spare key which I had been waiting for since February. Thank you.
This was my first visit and I appreciated the chance to get acquainted. I chose to wait while service was done and the waiting area was very comfortable. Snacks & beverages were available, as was free WiFi. Zerryck was very helpful, and went above and beyond to help get some minor scratches taken care of. Very happy I’ve chosen to become part of the Lexus community!
He stayed on top of an unusual situation.
Excellent experience today
Everyone is very kind and welcoming, and the video and attention to detail is very much appreciated.
Excellent customer service!
I have always been treated great.. the staff is friendly and very helpful.
Thanks
I would like to commend Zerryck for his outstanding customer service. He demonstrated exceptional patience throughout the process and maintained consistent communication, ensuring I was fully informed at each stage. I greatly appreciate his dedication and commitment to providing a seamless experience.
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