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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3543 reviews 66%
4 star 1144 reviews 21%
3 star 127 reviews 2%
2 star 287 reviews 5%
1 star 230 reviews 4%
Review Us
Carrie B.
1 out of 5
11/5/2024
3 hours for an oil change seems excessive time wise. I was told 90 min max
Demetrius M.
5 out of 5
11/5/2024
Awesome service and awesome people
Honore O.
5 out of 5
11/3/2024
Excellent experience!
Donald V.
5 out of 5
11/2/2024
Very helpful and friendly.
Kathleen M.
3 out of 5
11/2/2024
Nick went above and beyond what he had to do to help me with the problems with my Lexus that I purchased from another dealership that blew me off with the issues from the day I bought the vehicle. I would recommend. Nick 100%
James W.
5 out of 5
11/2/2024
Good Job
Sandra B.
5 out of 5
11/2/2024
Thx
Lukesha C.
5 out of 5
11/2/2024
Excellent service, ALWAYS ????.
Lorin E.
5 out of 5
11/2/2024
He was a ghostly delight on 31st.
Virginia S.
4 out of 5
11/2/2024
Zerryk was very professional and polite. He explained upcoming services that need to be addressed but did not scare me with any "need this done yesterday " talk. He's great!
Crystal M.
4 out of 5
11/2/2024
Zerryck provided great customer service, I was very impressed on how quickly he was able to get me in and out once I checked in. But more importantly, was the fact that he was able to get both of my tires claims approved (that made my day).
Marilyn C.
5 out of 5
11/2/2024
Everyone was so helpful.
Robert M.
5 out of 5
11/1/2024
Fast and courteous service
Debra L.
5 out of 5
11/1/2024
Excellent service.
Kimila S.
4 out of 5
11/1/2024
Service was conducted timely and the video was great. Thank you Zerryck!
Deborah W.
5 out of 5
11/1/2024
He was great
Christine G.
5 out of 5
11/1/2024
Great communication and service. Need to have free car wash!
Shaq J.
4 out of 5
11/1/2024
Zerryck was very knowledgeable and professional,which made me feel confident with the service. But, I do want to note that the loaner provided had a maintenance required and a loud gasoline oder in the car. I had to drive with the windows down due to the smell. It was a big inconvenience because I live in Youngstown Ohio not Akron. Overall, I'd rate Zerryck Roger a 10 for excellent customer service.
Don W.
5 out of 5
10/31/2024
Very professional
David F.
5 out of 5
10/31/2024
Josh was great…very professional, thorough & friendly….hes a great employee for Lexus of Akron

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