Lexus of Akron Canton Auto Repair Service Center

First experience very happy

Sad there are no car washes available. Staff is friendly and helpful.

Very satisfied!!

Very professional and efficient staff!!!!

Thank you

Derrick was very professional and polite.

Nick was great very informative and kept me up today.Thank you so much

Great service Pryce

Nice job by the service dept.

Josh was very personal and excellent as always. We appreciated his professionalism and thoroughness.

Well, I was not 100% satisfied with Mr. Rodgers. Please don’t get me wrong but he seemed distant. Normally I take my car up Classic Lexus. That where I originally brought my car from. The reason I your dealership was to decide if I want to buy my next car there. After my experience there today. I’m leaning on going back to buy or perhaps lease my next car.

Pryce is always THE MOST professional, polite, knowledgeable and truly a great employee. Always love dealing with him! Thanks Pryce and Lexus of Akron Canton

Joshua was very helpful. Glad to have him as my Lexus contact.

Very very efficient kept me apprised constantly of what needed done

Nick is the man!

When I brought my car in to have my second key fob programmed on 9/9, a scratch was discovered on my wheel rim. An appointment was made to have it rubbed out 9/17. When I arrived at for my appointment at 2 pm I was informed the individual, who I assume is contracted, had left for the day. I was not notified that he was not there ahead of time. I did not reschedule at that time but the following day when I was contacted I rescheduled for 8 am, 10/2. I was informed that the service usually took 2 hours and that the individual was usually there by 8:30. I had the impression my car would be ready early afternoon by the latest. When my car was not ready by 3:30 I contacted the service department and was told they were finishing the car, it would be ready by the time I got there. Umm.. Well, when I read the invoice it states, “customer states yesterday they drove through a pot hole and the drivers front wheel now has scratches.” This is not true! The scratch was discovered when I brought the car in 9/9. If someone lies on an invoice how can I trust them. Was this because the individual who does the repair was not coming in on 10/2? BTW, if I wouldn’t have called the first of September I would not have known my fob finally arrived after 8 months. I called numerous times to check on the status. I feel that someone at Lexus should have kept me posted as to the status. Also, when I was there in both September and October the courtesy car wash was not available. Why then is this included as a benefit of purchasing a car from Lexus of Akron?

Nik was extremely helpful and empathetic. He always kept me updated on my new transmission services. The dealership was very accommodating to make my service experience top notch. Thank you for fixing my car. ???? percent better and my RX 450 is sooo nice to drive.

He was wonderful!

Great communication.

There is no words to express my gratitude to Mr. Rair . He is the best . Thank you for having him at the Lexus office ????????????