Pryce was professional and courteous.
Your service staff are always friendly and professional
Josh kept us updated on the progress of our repair. He was very friendly and accommodating to our needs!
Wonderful service as always! I do appreciate all of you!
Everyone is always courteous and respectful.
I was in an out for service timely. Very pleasant experience.
Not clear on the extra warranty that I purchased. My car was dry every morning from air conditioning hose issue. Car returned with both floor boards wet and they are still not dry ? Every morning with the issue they were dry. I have never had a problem with the service department and now I am definitely starting to lose my confidence. I have been a loyal customer for several years. I just bought my 2022 Lexus and never anticipated having issues with leaves and stems?? ( as I was told ) being in my air conditioning air hose?? Honestly it is confusing to me. Maybe there was a kink from the time purchased??
No one checked my tire pressure as I asked and the tire pressure light was on when it came to you and it is still on
Also the only person who ever contacted me to tell me what had been done or the amount of the bill was the valet. No service representative ever called me after the repairs? Still not sure my ac is working right?
It is always a pleasure to be served at Lexus Akron Canton. Nikolas followed me to the waiting area, provided with all information, found a loner car for me.
Nik did a great job as always, good communications. Thanks for always performing well!!
As always, the service was done professionally and efficiently. Bryce was very attentive, friendly and listened to my concerns. Checked everything on my RX 350. Very happy with Lexus of Akron/Canton. This is our fifth Lexus. There’s a reason we keep buying our Lexus from them! Thank you for your continued excellent customer service.
Everything was completed in the time allotted.
The 35k service was fine and the guy at the desk checking me in and out was very nice. However, it seems the car wash is always out of order. I was told it would be hand washed. It either was not, or they did a very poor job. It seemed dirtier than when I brought it. I think an attempt was made because there were dirty water streaks and marks on the hood, but the window did not look like it had been touched, nor really much of the rest of the car.
Nik was amazing like always
They were very professional,friendly,
and made sure I knew where to sit while I waited for my lexus and explained where everything they had to offer while I wated.Thank you for having a great crew it is very appreciated.
When I called, The scheduler assured me my appointment was at the Green location. Imagine my surprise when I discovered I was supposed to be at the Cleveland location! Josh was so nice in handling my dilemma
It would be great courtesy if I could get a Car wash with my maintenance service
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