Lexus did a great job on my car! They completed the job in a timely matter.
Zerryck did a great job giving me all necessary info and setting me up with a loaner car for the day so I could get all my repairs done same day. He was very personable and helpful!
Was old & expecting to have my car returned late same day. Received text message 3:30 that it would be. I waited around but no return. So I cancelled my morning breakfast meeting expecting morning car delivery. Called dealer & told waiting for key fob to be programed & could not give me time for delivery. Car not deliver till late afternoon. So I not drive your car due to uncertainty of time delivery & had to ask a friend/neighbor to drive me to scheduled afternoon meeting.
Very kind and professional
Impressive facility and staff. Josh was ready for me and I got the car serviced and on my way quickly.
The entire process was hindered by a severe lack of communication.
I was forced to cancel appointments and personal situations because I was not notified of the situation by the service department. This went on for several days. Yes I’m well aware that your dealership lost power. However in this modern day and age cell phones are available to make needed calls.
I am so disturbed by the service I received that I don’t think I will ever return to this dealership again. Certainly not the service I expected from a Lexus dealer. This is my first Lexus and most likely my last as service is key.
The key to success in all of life not just business is communication. Obviously this is something your dealership lacks.
The cost went from $77 to $108.
Too big of jump in less than 3 months.
I will be shopping around for my next oil change.
Nikolas was very professional and extremely knowledgeable about assisting me with my tires. Thank you!
Just needed to pick up my second key fob. That was done in a timely manner, and my vehicle left looking like new after a bath!
One of the few places left that is still professional.
Pryce was a very nice young man.
Was hoping to get my complimentary car wash as well . . . .otherwise, good!
Josh is very customer focused and he is very personable. He does a great job explaining to you what is going to be done with the car, and when the car should be ready for pick up. We also want to single out Norm who is always there to greet us and make us feel welcome. We think these two individuals represent what customer service should be, which is hard to find in our world today.
Josh saved me from having new brakes put on as the wear wasn’t low enough. That is great customer service!
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