From Josh’s pleasant greeting and willingness to see that my concerns were taken care of to my pulling out of the garage I was impressed. Thank you
Nothing but thevies and robbers,is how I
feel about your service department. I hate
doing business with your service department
If it wasnt needed I would have not had my
Lexus fixed by you. Josh knew I was upset
and said nothing, did nothing. Told me he
would talk to the technician and the general
manager about my issue, still waiting to
hear back. Not surprised. There is a huge
disconnect between the techs and the service
desk staff, leads a loyal customer like me
to NOT TRUST the service denartment and the
mechanics. Funny how my estimate was 338.00
and when I paid the bill it was 978.00. No
phone call that our bill would be over
double. No phone call to let me know it
would take another dav for my car to be fixed. Plus, funny how the mechanic has
indicated I need a new driving belt, twice
now at my last two oil changes. Giving two
different reasons why I need a new one
Never went to my service history and checked
That i replaced it only 20k miles ago. No
follow up that maybe there might be a issue
With the part I paid 214.00 an hour for
your mechanic to work on my car, which to
replace a cable and a bracket to the hood of
mv_car took 3 1/2 hours. Some how I think I paid for his lunch and social time too.
I would have preferred to spend my
money talking to him directly. But i have
never been given that opportunity. I love
lexus products, but feel like I am always
being taken advantage of, lied to or robbed
from your service department
My Service Customer Support Representative, Nikolas Rair, went above and beyond to provide me with top notch services from my reception to my departure. Thank you!
Mr. Zerryck is a very pleasant person and does his job very well and professionally
I appreciated the efficiency with which the service was handled.
Thank you for the usual fine service and quick attention to my needs…
Very helpful and competent. Thanks
Excellent service as always.
She was very polite as well as the gentleman in service.
Josh was great. Walked me to the car and made sure I knew all the bells and whistles of the rental. Very professional and knowledgeable about everything we asked him.
Thanks
So pleased I got the appointment on such a cold day but he and the rest of the staff there warmed my heart. With their kindness & professionalism.
Your whole staff is very professional including the receptionist.
Service Dept. Takes personal interest in helping me. I like how everything is explained and print detail.
Very happy with the team at Lexus of Akron-Canton.
Service rep was great and I appreciate them making it easy.
Thought the walk through video was rushed and was told my cabin filter was ok but should be replaced. He obviously didn't look, as I replaced it yesterday so that was a brand new one. Hopefully everything else was done correctly
Nick and Norm are the best people at Service . They always take care of my car.
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