Larry is so nice to explain what I don't understand regarding the question about the recall on my vehicle./
It would of been nice if my car was at least rinsed off. it look dirtier on the outside than when I gave it to you.
HectorTopete was professional and accommodating thank you.If I was his boss I would give him a raise.
It was upsetting to find out there was a mile limit for the shuttle to drop me off at my house. In my previous visit, I wasn’t told how long I’d be and I ended up waiting three hours. I would have appreciated to be told ahead of time approximately how long my service would take so I could plan accordingly. I also felt like I wasn't given customer satisfaction from the employer who helped me. Even though my car is under my name, I felt as though he only spoke to my partner. He attempted handing the paperwork to my partner, which I had to reach for and signed the papers myself. This unfortunately led me to the decision of taking my car elsewhere.
The service I received was very professional and organized. Thank you
Andrew was an excellent service attendant. I was very satisfied with the work done on my Toyota Corolla.
They did great & larry was very nice .
There's was another associate who checked me out. Both He and Hector did a great job. I will be bringing my car back to Elmore for future services
The service is excellent.I am trusting withElmore Toyota .
Thank You for the courtesy!
Not only I wasn’t offered a car wash but I also got multiple dirty oil mark on the center console and on the driver’s side door .
I asked specifically for my air conditioning filter to be checked and it was not.
He was very helpful, knowledgeable & courteous.
Phi Tuong Thai did an excellent job and good customer service.
Thanks a lot for you help.
Melissa has always provided friendly professional service. She’s a keeper and she deserves a raise.
Mike Horner and your service staff have always gone above and beyond to take care of all of our service needs.
Thank you Mike!
Everyone in the service dept at Elmore are very professional and very knowledgeable about the product they sell. Duy is up to par.
I had a bad screeching from the brakes , they said brakes were fine but lots of dust so they cleaned and said it should be fine. Later in the day I was backing up and I heard the screeching again. I will be driving tomorrow to see if it continues. I hate the noise and Never had a car do it before. I will be calling you if it continues . I have a 2013 Rave 4 with 51000 miles on it . Just should not be doing this.your rep Melissa was very nice . Also I had told her the car was not driven much for the past 2 years.only from Placentia to Newport Beach occasionally and 2?trips to Arizona . I sincerely hope it does not continue.
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