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Real Reviews From Verified Customers

Service Center Review Summary

5 star 596 reviews 71%
4 star 158 reviews 19%
3 star 13 reviews 2%
2 star 31 reviews 4%
1 star 46 reviews 5%
Review Us
Chuck G.
5 out of 5
9/17/2023
Job well done
David H.
5 out of 5
9/17/2023
Marissa was absolutely amazing 10/10
Tommy H.
5 out of 5
9/16/2023
Good job
Joe B.
5 out of 5
9/14/2023
Very courteous and professional
Craig F.
4 out of 5
9/1/2023
I understand inflation has hit everything, but $550 for an oil and fuel filter change is out of line and I will not be back. My truck warranty has expired and I can do the service myself for about $200. That being said. The service department did great and was very nice on my visit today
Michelle D.
5 out of 5
8/31/2023
Very helpful and professional. She’s definitely great to the star dodge team.
Ronald G.
4 out of 5
8/26/2023
Every one at the dealership was nice as can be and treated me with respect
Vanik M.
5 out of 5
8/25/2023
Samantha was very professional. Awesome service
Jesse B.
5 out of 5
8/25/2023
Very professional
Robert M.
1 out of 5
8/16/2023
I have to take my vehicle to another dealer because of your incompetence. You clearly didn’t want to work on it. I personally believe you don’t even have anyone qualified to as you told me you just hired two new mechanics. You told warranty false information about my vehicle and then add a bill to fix it that is more than the vehicle is even worth. You ask me about your service manager Samatha. I have six kids and all of them together never lied to me as much as she did. It’s clearly sorry times right now that we live in but you guys just confirmed it all that much more.
Amy F.
4 out of 5
8/5/2023
Fractured passenger window..couldn’t get it fixed because tech was in class and couldn’t look , inspect it so will have to make another appointment with dealer to get it inspected and then go back to get the passenger side window fixed. Also something with the back seat ! I live 45 miles away in Snyder Tx. I was pleased with their explanation of said problems and want to get them fixed soon.
Connie C.
5 out of 5
7/31/2023
I am very pleased with the service at Star Big Spring and especially with Samantha Hidalgo
Lavante E.
1 out of 5
7/30/2023
We dropped the truck off on a Tuesday, i called Wednesday and was told they are pulling the truck in the run the diagnostic i’ll know the next day. I called Thursday and was told word for word the same thing, they were just started the diagnostic and i should receive a phone call in the morning. I received an email around noon that the truck was ready in the 4 days my truck was there i never received any information on what was going on. I was happy with the work on the truck just not the process of getting it fixed.
Daniel C.
5 out of 5
7/28/2023
Always a good experience when I come in
Tabitha C.
5 out of 5
7/14/2023
Thank you Samantha!????
Dana F.
5 out of 5
7/13/2023
The service department is awesome!!
Mitzi K.
5 out of 5
7/12/2023
Samantha is absolutely amazing and makes using starr dodge so easy. Her customer sevice is above excellent .. she is caring and very effeiant with her job. She makes u feel welcome. Mlk
Mark R.
5 out of 5
7/9/2023
Excellent!
Mark M.
4 out of 5
7/8/2023
Samantha was great. My husband was concerned about the man who worked on the truck. He had clothing items that can potentially scratch my truck, so should be using a fender cover while leaning in under the hood.
Odis F.
5 out of 5
7/7/2023
Awesome job!

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