Polite, courteous and professional!
Everyone was very helpful and nice.
I hope you can follow through on the problem with the sunspots on my vehicle
You won't take responsibility for a major defect.
Lou made the experience much more bearable. He kept me informed every step of the way. He was professional but personable at the
same time.
I do enjoy my service visits. all the employees are helpful, courteous, and knowledgeable. I feel safe after a service visit knowing that everyone did their best to keep my sportage dependable and safe to drive.the coffee and hot chocolate are great also.
Lou is an excellent service technician of yours. He is always helpful,courteous and efficient.
Thank you
Extremely pleased with the experience. Louis was helpful and a real gentleman. The driver of the shuttle was also courteous.
Professional friendly courteous service was great!!
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I really appreciated that they took my car to the car wash instead of me having to do it myself.
Louis as usual was great Fast quality service. Thanks!
The only complaint I have is I never receive any info on specials on service for my vehicle. I receive in the mail if I want cartrade my vehicle in. I have owned 15 new vehicles over the years and always received specials in the mail for service. I think it's time for Matt Black to do the same. I would rather go the the dealship then a local garage.
As I wrote in the last message. You guys took advantage of my wife charging her 80 bucks for something that wasn’t her fault. We have been leasing cars from Kia for many years, and never even herd of changing a cabin filter in a car that us a year old! The vehicle was totally flooded on the passenger side, and this was not her fault! We pay $390 a month, and you guys had the nerve to charge her money, after being inconvenienced, and having to lose time at work, bringing this car in for service, on a one year old car! I am totally disappointed with your service, and will never lease with you people again! That money she was charged should be refunded at the very least! I guess this is what you get for being a loyal customer for all these years! I am very disappointed in the way you treated my wife, and charging her some bogus charge for something she had nothing to do with!
We have a long term relationship for good reason.
May Our God continue to bless your dealership
Always polite and professional. Quick in and out service!
The service guys were great. Lou was fantastic and squeezed me in without an appointment. Thank you for your help.
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