Excellent. Number one in Connecticut to represent Toyota and keeping the customer happy.
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I’m very satisfied with the diagnosis of my RAV4 2917.The staff was knowledgeable and helpful though out the process. I’m totally satisfied with the input by Mr. Olvera and Mr. Angus Jr.(Service Advisors at Hartford Toyota).They did an outstanding job.
The auto tech was communicative and updated me abkut the services needed. I was worried about the vibration in the steerinf wheel.
Very profesional services, answer any question very friendly
Felix was great! Even on a busy Saturday, he took the time to be personable and welcoming.
Communication wan't great, leading to my wife spending way too much time just sitting around while my car was also sitting around. In the end, we had to reschedule and we need to bring the car in again. The text updates can be useful when someone isn't waiting, but if your customer is 20 feet away in the dealership, please just talk to us. It feels as if overall service has taken a hit since COVID. Also, getting someone on the phone to make an appointment is extremely difficult.
Pleasant staff, good service
I had my car towed to the dealer Janice Acosta was my service rep she was awesome very knowledgeable and answered all my questions and concerns Janice was also very sweet with great customer service Toyota is very lucky to have her on their team she is Awesome!!! very happy with my service she stayed in contact with me every step of the way!!!!
He was very polite, one that I would recommend ????
Roy was very good at communicating and kept me to date.
He did a great job overall
Hugo Muniz is the consummate professional. His knowledge and concern for his customers is first rate. He is a credit to Toyota and the Hartford Dealership.
Roy went above and beyond. He deserves a raise. Absolutely phenomenal job.
Always an outstanding service experience!!
Felix was amazing, greeting me with a smile and a wonderful personality, answered all my questions and I did not have to wait long for my car to be serviced. Sincerely appreciate that. Give him a raise!!! :)
Purchased and always serviced at your dealership always satisfied, thanks
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