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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2580 reviews 66%
4 star 821 reviews 21%
3 star 84 reviews 2%
2 star 230 reviews 6%
1 star 187 reviews 5%
Review Us
Margaret C.
5 out of 5
6/23/2023
Hugo was very helpful and answered all my questions. I wasn’t there as long as I thought I would be.
Lisa K.
2 out of 5
6/23/2023
For the second time, I’m having electrical problems with my 2017 RAV4, but I was told the battery was low for some reason. Nobody could find any reason why it would be low, and now I’m driving a Toyota that I can’t trust. I bought a Toyota because it supposed to be the most reliable car in the air and it’s leaving me stranded more often than I would like. That said, Beau is an amazing service advisor, and jump through hoops to make sure that I was happy with what went on. He and Jennifer are what keep me at Toyota of Hartford for service. They are also why I would probably buy my next Toyota from your dealership.
Kyle C.
5 out of 5
6/23/2023
Bo did a great job explaining all of the recommended services for my mileage interval. He also walked me through in detail the final invoice and explained all charges which I appreciated. He is a great service advisor!
Edgar V.
5 out of 5
6/23/2023
He did a great job
Harold Y.
5 out of 5
6/23/2023
Hugo was good to work with.
Michael C.
4 out of 5
6/22/2023
Roy was fantastic. Got me to the travelers where I was volunteering and back again to pick up my car. The best service!
Truvine W.
4 out of 5
6/22/2023
Felix was polite and honest about recommended service that I requested but wasn't due to have. I love the video update after the inspection. The wait time was within the time promised. Thanks for the friendly, efficient customer service!
Belinda H.
5 out of 5
6/22/2023
Polite, efficient. Very manable. Quick service
Tanweer S.
5 out of 5
6/22/2023
Janice Acosta is really good with professional services.
Lydia S.
5 out of 5
6/22/2023
Very professional,knowledgeable,personaable,and commendable.
Muhammad B.
5 out of 5
6/21/2023
The service advisor was very helpful
Ingrid F.
5 out of 5
6/21/2023
Very professional and kept me informed
Carla A.
5 out of 5
6/21/2023
Service was great!
Annamarie D.
2 out of 5
6/21/2023
Person who took car not good at communicating. Not friendly
Maheshkumar P.
5 out of 5
6/21/2023
Best service ever
Nilanjana M.
5 out of 5
6/21/2023
Bo is an excellent service expert who makes the customer very happy
Maryellen Or.
5 out of 5
6/21/2023
Great service!
Howard Q.
5 out of 5
6/21/2023
The service was excellent.
Ann M.
4 out of 5
6/20/2023
Very professional and quick to offer help.
David M.
5 out of 5
6/20/2023
Steve is THE best, he listens,, explains and answers any questions. I always seek him out when coming for service Chris (?)the mechanic I road tested with was also excellent

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