Scott is great to work with
Thanks Blayne for all you do!
Kyle is truly an asset to your service department. It’s reassuring that there are still good service advisors out there. Keep up the great work!!
The business was very thorough and polite!
Great customer services!!!
Thank you, everything looks great
Our service manager really is great (Susie)
But the process start to finish was not good.
Our vehicle was in the shop for 10 weeks. They had to tear in to the dash, change modules, and in the end it was all for not as the fix was on a bulletin that everyone missed.
Now my dash is loose,
The condition of the vehicle when we went to pick it up was horrible.
Trim pieces off, and wedged in between seats, absolutely filthy with dust, grease hand prints on the headliner, and it smelled horrible like it was left outside with the windows down in a storm.
Our manager told us to go get it detailed and send the bill to HB.
Honestly it’s not about the money, we shouldn’t have to do that.
I understand you have a lot of customers, but we can’t help but feel forgotten.
Heidi Burns does a fantastic job taking care of my fleet trucks
I trust Scott's professional opinion on the maintenance of my trucks! I will return. Thank you Scott.
Suzie was very kind and accommodating.
He did exactly what he said he would do. Efficient, friendly, and knew the amount of time required to perform the recall plus the clear seal to the paint job! Please don't lose him to another company!
We felt that Raul did exactly as stated even going a little further in pursuit of customer service! He is a delight to deal with. Kudos Raul!
Good job with oil change. Wait would go better if more amenities offered.Suggest free bottled water to customers in waiting room.
Also have coffee made and ready instead of sign saying you have to ask someone to make it.
Excellent service, very good communicator and very knowledgeable! Thanks!
Scott and Chris were so kind and considerate to Joe and myself as was i am using a walker & Joe is in a wheelchair. Scott has been ourselves advisor & we trust him completely.
Blain is great and the service at HB GMC is fantastic too
My experience with Susie was phenomenal. She informed me that the service I needed would take all day. I explained to her that I wanted to wait as I live 40 miles away. She made one phone call to her supervisor and my truck was ready in one hour I am so impressed with her. She is a great representative for your company. Thank you again and I will see you at the next service.
I want to express my sincere appreciation for the excellent service I received. Your prompt assistance, friendly demeanor, and willingness to go the extra mile made my experience seamless. Outstanding job!
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