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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1657 reviews 65%
4 star 558 reviews 22%
3 star 68 reviews 3%
2 star 151 reviews 6%
1 star 130 reviews 5%
Review Us
Sandra E.
4 out of 5
12/3/2024
I appreciate the friendly service. The transportation back to the dealership was very much appreciated.
Nancy K.
5 out of 5
12/3/2024
Steve is very nice! I really enjoyed working with him.
Ronnie W.
5 out of 5
11/28/2024
Service rep , Steve , kept me well informed regarding repair
Jerome C.
4 out of 5
11/28/2024
Good Service
Amy S.
5 out of 5
11/27/2024
Steve has provided great service his entire career with Capitol Ford. He is my preferred choice when I bring my vehicles in.
Jon E.
2 out of 5
11/23/2024
The over all charge was completely to much. When a charge is this much the customer should be told ahead of time. This was completely out of the ball park. This is going to make me shop around for now on instead of having complete trust in your service department. I don’t mine paying for what a man’s work, but this service was over charged.
Amalia R.
4 out of 5
11/22/2024
????
Thomas G.
4 out of 5
11/22/2024
Always satisfied with Capital City Ford!
Mary K.
5 out of 5
11/21/2024
great job as usual with courtney
Dennis A.
5 out of 5
11/21/2024
Drew was very courteous and helpful as well as knowledgeable.
Jannie B.
5 out of 5
11/19/2024
Steve explained everything to me was very professional thank you
Charline G.
5 out of 5
11/14/2024
Steve was the best very pleasant to work with thumbs up for him
Fairley G.
5 out of 5
11/13/2024
I am very pleased and satisfied with the service that I received from the time I dropped my car off until the time I picked it up.Thank you for the ride home and then back to the shop again.Thank you.This was the most recent fire
Tom O.
4 out of 5
11/11/2024
Thanks. Now we'll see what the body shop can do for my 86 F150!
Vincent G.
5 out of 5
11/8/2024
Great job, Steve was great , thank you
Mike K.
4 out of 5
11/5/2024
This was my first time ever coming to your dealership and I was impressed with the way Steve B. greeted me and seem to be interested with my vehicle’s service. Thanks for a job well done !
Chris T.
5 out of 5
11/1/2024
Yes very satisfied
Eric P.
5 out of 5
10/29/2024
Everyone I encountered regarding my repair was very friendly. If I ever need service again, I will definitely return.
Paul G.
1 out of 5
10/25/2024
The work was done quickly and efficiently, but I am appalled at the cost of two simple items. It's ridiculous that installing the trailer wiring kit cost $440 labor!!! I brought the parts. Same with the antenna. $240 and again, I brought the parts. The parts were purchased new on Ford Direct. Ridiculous.
Jannie B.
5 out of 5
6/23/2024
A job done very well thank you

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