I do not know who John J Smail is, but I do appreciate Raul (Alex) for everything he has done. He was very honest and very helpful. We need more people like him. If I ever want to purchase another Ford, I will be definitely going back to Capitol Ford!
The guys were very polite and professional
Cristal Zuniga was very curtious & that was greatly appreciated.
Working great after one return on bad coil
Very nice and knowledgeable
Awesome job...thank you!????
Awesome service! Always love seeing Cristal.
John was polite, efficient and knowledgeable. He offered great customer service. Thank you.
Rude employees, didn't appreciate anything about Capitol ford except the lady at the front desk, she was nice. Dominic was nice also but the service was trash. They didn't get to the root of the problem keeping my vehicle for 3 days at first when we were told it would be same day return. When I went to pick it up they brought out the wrong vehicle and assumed they were right instead of asking me causing confusion and making me wait about 20 30 minutes more than it should've taken. When they finally got me back my truck they stated they found nothing wrong with it and when I drove off the same dash light went off which prompted me to take it back, again. So they kept it for another 2 days and they finally called me again that it was ready, wouldn't you know the same dash light went off. I have an appointment on Tuesday March 9 2021, but I'm second guessing taking any of my cars back, I just might take it to Don Chalmers in Rio Rancho, they provide excellent service. I never write reviews but this is the second time I walk our of Capitol Ford upset, the first being with a sales representative who down talked me because of my financial situation and didn't even try to put me in a car, although that was a couple years ago, I now have a negative impression of Capitol Ford.
Dominic did a great job of watching out over us. Daniel took care of our problem and we are very happy.
I am still waiting for my truck to be fixed. You said parts in two or three weeks. It has been five or six. I would really like to get my truck fixed.
Dominic is a plus to capital ford
Excellent service and exceeded expectations on return of serviced truck. Thank you for your service
The lack of communication by Dominic was severe. Wouldn’t return calls for a week or even 2 at times. Also kept telling me that my truck was being worked and would be ready for the last 2 months, will be ready next week. I understand about shipping delays and such but I mean just be honest and tell me that, not that I will be ready in a couple of days and then not even return phone calls. I understand that he was out for a week regarding a funeral, but even after he got back still didn’t return phone calls about status of my truck. I am missing a 160 pair of Oakleys from the truck, I’m sure that’s not Dominics fault but just letting you know. Also was promised a car wash before picking up my truck yesterday or even a car wash voucher if they couldn’t do it , but nothing. So my main concern was don’t promise and not deliver, It has been 2 and a half months since my truck was brought there. I think I have beeen extremely patient.
Thank You! . . On a job well done
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