Tony was our advisor, not Stephanie. We returned to get our car and after a 20 min wait were told they couldn’t find our keys and they suspected the technician took them home. Someone would call us the next day, Sunday, and we’d pick it up at sales. No one called. We eventually called and said we were going without spare key. Sales didn’t know anything about it. When we got there, our car had been moved to the front and key found. No explanation or call ever came.
This was our first time using your service. We just moved from WA. Very disappointing.
Stephanie is always professional and has terrific follow through.
Tony Tran is very helpful, and awesome
Labor is so expensive compared to parts Hope next time they’ll give me a better discount being a Senior n always bring myVan to your place place n to pls car wash it after service
Oscar provided excellent customer service. As usual, I was not disappointed!
Alex was very helpful. He was able to schedule my car for an air condition repair that I wasn’t expecting. And it was covered under my warranty! He keep me informed and explained what the services were about. Thank you Alex!!
Good job Tony and thanks for some of the info on my left front tire. I also got a lot of stuff done in the waiting room. Tony recommend I come back on Thursday because Wednesday was **** with a lot of people.
Greatly appreciate Eric Bolstad and the team at Scott Robinson. Eric always goes above and beyond in taking care of us and making sure we are completely satisfied. Sean McClelland assisted my daughter yesterday and he too made sure she was well taken care of and as always with professionalism and courtesy. Thank you.
Thank You For Your Help, Thanks Again Tony
Alex really wanted me to gtfo as fast as possible from the dealership no questions asked.
After the service one of the tire fill caps was missing. When the air conditioner condenser was replaced a plastic fastener is missing adjacent to the air intake hose. I just discovered these issues today when I had a chance to look at what was done. I plan to return to the dealer to get a cap and plastic fastener. In addition the maintenance reminder system was not reset for the services performed. The system showed oil, tire rotation and brake fluid service required. I reset the oil and tire reminders (the brake service was not performed).
Alex did a fabulous job of making sure every service point was addressed. He kept in contact throughout the appointment so that I knew the status of the service. Thank you, Alex!
Stephanie was very friendly and helpful. She called when car was ready to be picked up and explained their would be no charge.
Tony was very helpful and provided great customer service.
Stop trying to buy your service customers’ cars!
Texts.
Mirror hangers.
Satisfaction survey questions.
Might be profitable for the dealership right now based on used car values, but at what cost…?
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