Service Center

Real Reviews From Verified Customers

Dennis M.
5 out of 5
12/20/2022
Curtis helped with my questions on the condition of my F150, and checked everything. Thanks
Andy P.
5 out of 5
12/20/2022
Shuttle service is very helpful. Thank you for providing that to customers
Timothy G.
5 out of 5
12/18/2022
Very nice and fast.answered all my questions..
Valerie S.
3 out of 5
12/18/2022
We left our vehicle for a couple days but it was completed on less than 24 hours. We were shocked.
George B.
2 out of 5
12/15/2022
Why does it take 90 minutes from the time I get there to the time I leave for an oil change that I had an appointment for? When I take my Honda Pilot at Don Ayres it is like the clockwork and I am out of there in less than an hour consistently.
Russel S.
5 out of 5
12/12/2022
Good job
Duane D.
4 out of 5
12/11/2022
Curtis is awesome. I used to be a service manager at a Ford dealership, so I appreciate how he makes a tough job look easy. You’re fortunate to have him representing you with your customers.
Patricia W.
4 out of 5
12/8/2022
Curtis always makes it easy to schedule and get it all done as promised.
James K.
5 out of 5
12/7/2022
Curtis is the best person you have…. Keep him happy….. he makes you customer’s happy
Heather S.
5 out of 5
12/6/2022
This was the nicest service shop I've been to. The customer service was great and very friendly!
Erin Marie.
5 out of 5
12/4/2022
Fast and we'll done.
Robert G.
5 out of 5
12/4/2022
Good service, no complaints.
Chuck P.
4 out of 5
12/3/2022
Curtis was great. Very friendly and to the point. I am from out of town and he really treated me right. I go to Fort Wayne often and will be bringing my truck back for service. Curtis really helped me out in a bind even though it was 4:30 in the afternoon when I came in for battery being dead. That experience made me bring the truck in for some major repairs the next day.
James B.
4 out of 5
12/3/2022
Curtis is an inspiration!
James B.
4 out of 5
12/2/2022
She behaves like a professional but still personable. Good combination.
William K.
4 out of 5
11/30/2022
I was very satisfied at the cost and quick service that I received the courtesy pickup to the payment were super well done as was the work performed
Christopher V.
1 out of 5
11/30/2022
Went in for oil change and they didn’t give my coupon discount, didn’t reset my oil life settings and turned my side mirrors automatically opening off and set them to close. Made me walk to the back of the parking lot to get my car and left the maintenance signage hanging in the window.
Vicki J.
5 out of 5
11/30/2022
Bob Thomas Ford West Service Dept staff are outstanding and trustworthy in every respect. I recommend the department every chance I get! Thank you!
Gary B.
5 out of 5
11/29/2022
N/A
Jo H.
5 out of 5
11/29/2022
Great service.

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