Service Center

Real Reviews From Verified Customers

JIM W.
5 out of 5
8/20/2022
All work is done in a timely and complete manner. Good service
Jason B.
5 out of 5
8/19/2022
Curtis is great, always great service
Dan S.
5 out of 5
8/18/2022
Satisfied with whole process. Maybe add a donut or two in the lounge ????
BOB W.
5 out of 5
8/13/2022
Your staff was friendly and helpful
Ronald D.
5 out of 5
8/13/2022
A great job
Jim G.
5 out of 5
8/12/2022
Thank you for all your time and efferent on this car thsank yo
Gary M.
4 out of 5
8/12/2022
A special shout out to the mechanic that made the repairs.
Ronald C.
5 out of 5
8/9/2022
Completely satisfied!
Jan B.
5 out of 5
8/2/2022
Everyone was very nice and polite and gave me the information I needed for my car. Very efficient and quick.
Philip P.
1 out of 5
8/2/2022
Went to pick up the vehicle and it was locked inside the garage. We had confirmed and reconfirmed that the vehicle was to be parked outside with keys locked inside, since we were picking it up after hours. Drove to dealership only to find we couldn't pick it up, ergo down to one vehicle for 2 days not to mention the wasted hour plus fuel.
Richard M.
5 out of 5
7/29/2022
Service was fast and efficient and Mercedes was very professional
Gene R.
5 out of 5
7/28/2022
I’ve been dealing with you folks for 25 years, that in its self should be an indicator of how well you’ve treated me. Looking forward to continued satisfaction. Best wishes to all, Gene
Sally S.
5 out of 5
7/27/2022
It is such a pleasure doing business at Bob Thomas Ford. You couldn't ask for a better service department or service manager Curtis has always been so helpful to this 80 year old woman and I appreciate his honesty, kindness always. Sally S
John N.
4 out of 5
7/27/2022
The only thing you forgot was to put a new oil sticker in the window Thank you
James O.
2 out of 5
7/27/2022
Oil change took 2 1/2 hours Did not have equipment to repair a tire Parts for recall were not available Mercedes did a very good job under the circumstances
Lonna F.
4 out of 5
7/24/2022
Jen Norris made my experience the best given the problem with my vehicle
Brenda B.
5 out of 5
7/22/2022
Omg this team is AMAZING !! Thank you for everything !!
Audra H.
4 out of 5
7/21/2022
Curtis was fantastic, as always. It is nice to know when I bring my vehicle in he will make sure everything is taken care of and explain anything out to me that may have issues or maintenance that needs to be done.
Andrew R.
1 out of 5
7/14/2022
It took two weeks to diagnose my vehicle and then it was returned with an 8” crack in the wind shield.
Robert H.
5 out of 5
7/13/2022
Mercedes was fantastic

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