It wasn’t her fault two technicians didn’t show up for week. What usually takes an hour was two hours. Mercedes was wonderfull
I would like to thank the service manager, Jennifer. He dealt with my frustration and did everything in her power to help ensure everything was done to support. She deserves a huge thanks!
I brought my vehicle in for repairs to the blower motor plugs and ac system which was blowing hot. After three days and over $900 the ac only work for 2 days. It took another week before anyone would address it and then I was informed it would be an additional $700 plus to get it working again. Despite the fact the original problem was missed by the technician during the original diagnosis. When I elected to cut my losses and just leave without the additional repairs I was presented with a diagnostic bill of $99 ! Already out over $900 for a vehicle that still blows hot air on ac. I refused to pay the additional $99 at which time the service writer became rude and unprofessional. I am in the service industry for over 30 years and was astounded by the lack of accountability and conduct at your business.
Everything was great overall with the exception of two big dirty handprints left on the dash on the passenger side! I’m sure from changing the filter!
Very nice and all was explained to me
I was there for over two hours for a service that should have taken just over an hour. My old dealership included filling the DEF on a “the works” service, if it isn’t included I get it; but not the same level of service I was used to from my dealership in Tennessee.
No additional comments at this time.
Well done by Curtis and his team!
Thank you!
Customer service is excellent
Thank You Curtis For Helping Figure Out Why My Truck ???? Was Smoking!
Thank You Derek And Your Team !!!!
The service guys are great!! My truck gets the best care no matter what is wrong worth it. Curtis Smith is awesome to work with.
Very friendly, service was prompt and timely. Thank you
Excellent customer service.
Excellent service all around!!!
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