Great technicians and explained what was needed to be done. Good timing on completion of work! I will continue to bring my vehicle back to you guys.????????
Curtis did a wonderful job
The service department is great and very helpful great team and also the sales person Justin.
Everything was fine. Thank you
Great Service. Very friendly staff and knowledgeable technicians!
Hope this fixes it! Everything went real smooth! Satisfied!
The rep is always great he knows my name and car when i pull up! Great Service
Corrected a problem with repair with great attitudes!
He went above and beyond today when he didn't need to. I had a big issue with my car and he helped me get it taken care of. I didn't have an appointment but it was a bit of an emergency and he took care of it. I'm very appreciative.
Very courteous and knowledgeable. The shuttle service drivers very courteous as well.
Thanks to Curtis for reminding me to check my FordPass points. Service was free for me.
Great Service! Thank you!
Curtis is great- courteous and on top of everything
Curtis Smith is why I keep coming back to Bob Thomas Ford! Great guy! Excellent service, and great communication! Always reliable and give honest advise, trust the crew there!! Great team and Curtis is exceptional!
Thank u so much awesome customer service
The service from Curtis and Derrick were superb! Please quit calling me Michael. My name is Linda
I was told that I had a gasket leaking causing a squealing belt, I paid 1400 to fix it and the belt is still squealing, I’m pissed!
Curtis was great to work with, as usual! He was informative, communicated well, and made me feel like a valued customer. My wait time was also shorter than I anticipated. :)
The customer lounge is pretty much a dump. The rest of the dealership isn't much better. For me personally, this detracts from my willingness to buy a new Ford.
Curtis was fine and very professional.
My issue is with the diagnosis of my vehicle.
I was told the transmission was going out and it would cost 7k to replace.
I declined any repairs but asked if the transmission fluid was filled to at least the required level.
I was told they didn't check for that.
I would assume that if you're telling me you diagnosed the transmission as bad that you would know what the fluid level was.
Very disappointed for the service I paid for.
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