Professional, quick, friendly. I appreciated the heads up when the part hadn't come in yet and the quick rescheduling. Thanks!
Your employees did just fine. Its the parts that caused the problem
Curtis is engaged, knowledgeable, and a pleasure to deal with. His candor ion giving feedback is refreshing!
Was in and out in no time!! Thank you
Thanks guys. Appreciate a good job
I very much appreciated the timely response to our maintenance need and the quality of service that was provided. You guys are absolutely top notch!
I had a coupon for the works oil change and handed it to Richard. He said I could have it back he would take care of the price, no problem. When I came back to pick up the car, I asked the lady if the oil change had the discount. She said no, she didn’t know, there wasn’t a coupon. Asked if I had the coupon and then corrected bill. Kind of ridiculous for me to go through that process for $3 on a $700 bill but I had only come in for the oil change. Seems like a pretty valuable coupon for Bob Thomas. Please just take and process my coupon. Thanks.
Curtis has always done a great job for me. That's a big reason as to why I continue to bring my vehicle to Bob Thomas.
Appointment scheduled 2 weeks out, no loaner car, car was dropped off at 8a no follow up, I had to call at 12p to see what was going on. Instructed car was doing on diagnostic at 1330hrs. When I dropped car off it was stated I needed it back to pick up son from school at 1430. Asked for shuttle driver at 12, after waiting till 1320, I had to contact uber to get a ride. Arrived at dealership, nothing was done with car. If call I can provide more detail.
Curtis was courteous, helpful and kept me posted. I appreciated being made to feel appreciated.
Not really paid for job didn't fix what I went there for bought 2 cars there all they did was reset what I already did just my luck did find out I got some recaps that need fixed
Why do you use Semi synthetic blend on oil changes instead
Of full synthetic???
Thank you for fitting me right in. It was greatly appreciated!!
Great service. Keep up the good work.
Tim helped me w my vehicle and was very professional. He got me in faster than expected and treated me w respect. I appreciate what he did for me when he didn't have too. Above and beyond and I will be doing services here again! I appreciate all he did.
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