Keep up the great and friendly service
Curtis is a swell guy, does an excellent job
Not convinced that service was done as stated, last service my battery was supposedly weak now it is 100% ? Rear window wiper wore out last time now it is just fine, nothing has been done to either one. Not sure I trust Bob Thomas Ford anymore.
The service department was great. They go above and beyond to meet customer’s expectations. However, the women in the cashier area lack customer service. They weren’t personable and were almost combative during our conversation. One of the women sighed loudly when I changed my mind on purchasing a part for my car which was very rude.
Everything was smooth as clockwork.
Great service. Overall great experience.
Simple fix of a headlight. Curtis got me in the same day and I was out in a flash. I actually enjoy going to the dealership.
Timely knowledgeable service, kept notified at each step . Happy with the service
My explorer is my favorite vehicle that I’ve ever had! I’ve owned several vehicles in my life, and the service I receive from Curtis & your crew is the best! When I trade my explorer in I will be getting another explorer! Thank you!!
Hey Service on my vehicle was performed by John Elliott you did an excellent job! Sorry that you are not smart enough to keep him as an associate! Big loss on your part!
Curtis and Tim were great as always.
The crew at Bob Thomas are great and always do a great job.
The people in the service center were all very friendly. They got my car in right away and I was back on the road within 30 minutes. I just purchased this car two weeks ago and they let me know there was 4 recalls that had not been performed on the car and they were able to get it scheduled for service on Thursday.
Curtis was friendly. He also treated this old woman with respect and talked me thru the process that was needed to change out the air bag for the driver’s seat. Tell him thanks for the good service.
Originally brought in for oil leak. On 4/14/21 paid 1285.51 to replace valve cover, and oil pan gasket. Continued to leak. Allowed time to make sure it wasn't oil residue, and returned to shop. Given quote of $1196. to replace "front cover". Find cost of second service to be objectionable. Would cost to fix all three problems at same time $2481?
I feel very comfortable taking my care here and look forward to a long quality relationship with this dealership
Curtis was professional, courteous, and informative about my car’s condition and status. I would highly recommend Curtis to my friends.
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