Scott Robinson Honda Service Center Auto Repair

He has been very dependable always in taking care of my two daughters.highly recommend him.

We took our car in for an oil change and ended up with a $1500 bill. OCT 20, 2020 Our Car is taken in for oil change, keyless start light, door lock not working, brake clunking. Told brakes just do that, keyless start was just our battery in the key, oil change completed, brakes done, but told keyless start problem was just the battery and instructed us to change that out to see if the problem goes away Once home we notice there is a chunk of paint missing on our roof. Called back day after pick up because of missing paint, told to bring it back in to look at. 12/1/20 We bring the car back in… Keyless start Service light back on again as well. Paint chunk missing on pick up is right where service # magnet sits At the main dealership service department… Service looked at it and told us that wasn’t them, couldn’t have been… yet paint was fine before hand, Paint gone after service… Watched a car pull in and have the magnet placed exactly where ours had the paint issue… Told Honda had a recall on paint and to contact Art @ Service Center. Called and left message for Art at Service Center. No Response. Feb Called and was told we would have to bring the car down to be looked at… May 27 Taken in to get recall info… Told it would take months to see if it was covered. Told keyless start issue would be taken care of at time of paint and could also be under warranty. 9/7/21 Follow up with Art. Vin and License info provided again for Recall. Seemed like he had no record of us or our issue. 9/21/21 Texted Art for update, no response 9/22 Texted Art for update, no response 9/23 Called Office and left message. Got text response that Art had to leave the office and would get me an update the next day. No response the next day. 10/7 Texted Art for update. Art said he would check after lunch… No update. 10/19 Texted Art for update. No response 10/26 Texted Art for update. No update, said he would check again. Art called with update that Car would be accepted for recall paint work, first available appointment was the 8th. Made appointment for 11/16 for paint and service light and oil change. 11/16 Car brought in for appointment at appointment time. Waited 30 minutes minutes to be helped, intake of car took another 30 minutes. With a completely full parking lot, our car was parked in the service line, told we would need to move it to the service side immediately that we were blocking traffic… Was told it would be 10-14 working days to complete work including oil change, checking brake squeak, and service light check. We expressed extreme dissatisfaction with the time and cost incurred to fix a “recall” issue. Told to call Honda USA. 11/26 Told additional spots on car were having paint issue and it would be longer before car would be ready. Reminded Art that there was additional service items to be done and would appreciate ALL of those being taken care of in a timely manner so that the car could be picked up as soon as possible as to avoid additional rental car costs. 12/9 Called and told car was “ready” by Art. Aaron asked if the brakes, service light and oil change had been completed. Art did not recall that it had been noted, transferred to service to do oil change and look at service light. 12/10 4pm Jeff called to tell me the oil change had been done but that the service light was a problem with our push to start, that our car was now out of warranty by 5,000 miles. It would have been within warranty had the issue been fixed in December the first time we took it in or May when we brought it to be looked at for the paint recall, that didn’t seem to matter to Jeff. Told it would take another 4 days to get the part. The part and service should have been ordered on day 1 while the car was there for paint. . 12/10 5:30pm Art called to tell me the car was “ready”. I explained that I didn’t think that was accurate, that I had spoken with Jeff earlier in the day. Art did not seem to have any information on that. Told me he would follow up with Jeff tomorrow. The brakes are still squeaking leaving me to doubt if they were even checked. Service did end up warranty covering the start button and Art took care of the oil change but the additional 4 days of rental car added $225 to our bill and the Total rental car expense of $1543.21, should have been covered by Honda as the paint issue is a known problem recall. I appreciate that they took care of our oil change and the switch but the overall experience with this situation, Honda, and the Scott Robinson dealership/service center has made us strongly question if we will return for service let alone buy another vehicle from you. Please feel free to reach out if you have questions or can help rectify the situation. Sincerely, Aaron and Stephanie Karsh ****-****-xxxx

We took our car in for an oil change and ended up with a $1500 bill. OCT 20, 2020 Our Car is taken in for oil change, keyless start light, door lock not working, brake clunking. Told brakes just do that, keyless start was just our battery in the key, oil change completed, brakes done, but told keyless start problem was just the battery and instructed us to change that out to see if the problem goes away Once home we notice there is a chunk of paint missing on our roof. Called back day after pick up because of missing paint, told to bring it back in to look at. 12/1/20 We bring the car back in… Keyless start Service light back on again as well. Paint chunk missing on pick up is right where service # magnet sits At the main dealership service department… Service looked at it and told us that wasn’t them, couldn’t have been… yet paint was fine before hand, Paint gone after service… Watched a car pull in and have the magnet placed exactly where ours had the paint issue… Told Honda had a recall on paint and to contact Art @ Service Center. Called and left message for Art at Service Center. No Response. Feb Called and was told we would have to bring the car down to be looked at… May 27 Taken in to get recall info… Told it would take months to see if it was covered. Told keyless start issue would be taken care of at time of paint and could also be under warranty. 9/7/21 Follow up with Art. Vin and License info provided again for Recall. Seemed like he had no record of us or our issue. 9/21/21 Texted Art for update, no response 9/22 Texted Art for update, no response 9/23 Called Office and left message. Got text response that Art had to leave the office and would get me an update the next day. No response the next day. 10/7 Texted Art for update. Art said he would check after lunch… No update. 10/19 Texted Art for update. No response 10/26 Texted Art for update. No update, said he would check again. Art called with update that Car would be accepted for recall paint work, first available appointment was the 8th. Made appointment for 11/16 for paint and service light and oil change. 11/16 Car brought in for appointment at appointment time. Waited 30 minutes minutes to be helped, intake of car took another 30 minutes. With a completely full parking lot, our car was parked in the service line, told we would need to move it to the service side immediately that we were blocking traffic… Was told it would be 10-14 working days to complete work including oil change, checking brake squeak, and service light check. We expressed extreme dissatisfaction with the time and cost incurred to fix a “recall” issue. Told to call Honda USA. 11/26 Told additional spots on car were having paint issue and it would be longer before car would be ready. Reminded Art that there was additional service items to be done and would appreciate ALL of those being taken care of in a timely manner so that the car could be picked up as soon as possible as to avoid additional rental car costs. 12/9 Called and told car was “ready” by Art. Aaron asked if the brakes, service light and oil change had been completed. Art did not recall that it had been noted, transferred to service to do oil change and look at service light. 12/10 4pm Jeff called to tell me the oil change had been done but that the service light was a problem with our push to start, that our car was now out of warranty by 5,000 miles. It would have been within warranty had the issue been fixed in December the first time we took it in or May when we brought it to be looked at for the paint recall, that didn’t seem to matter to Jeff. Told it would take another 4 days to get the part. The part and service should have been ordered on day 1 while the car was there for paint. . 12/10 5:30pm Art called to tell me the car was “ready”. I explained that I didn’t think that was accurate, that I had spoken with Jeff earlier in the day. Art did not seem to have any information on that. Told me he would follow up with Jeff tomorrow. The brakes are still squeaking leaving me to doubt if they were even checked. Service did end up warranty covering the start button and Art took care of the oil change but the additional 4 days of rental car added $225 to our bill and the Total rental car expense of $1543.21, should have been covered by Honda as the paint issue is a known problem recall. I appreciate that they took care of our oil change and the switch but the overall experience with this situation, Honda, and the Scott Robinson dealership/service center has made us strongly question if we will return for service let alone buy another vehicle from you. Please feel free to reach out if you have questions or can help rectify the situation. Sincerely, Aaron and Stephanie Karsh ****-****-xxxx

We took our car in for an oil change and ended up with a $1500 bill. OCT 20, 2020 Our Car is taken in for oil change, keyless start light, door lock not working, brake clunking. Told brakes just do that, keyless start was just our battery in the key, oil change completed, brakes done, but told keyless start problem was just the battery and instructed us to change that out to see if the problem goes away Once home we notice there is a chunk of paint missing on our roof. Called back day after pick up because of missing paint, told to bring it back in to look at. 12/1/20 We bring the car back in… Keyless start Service light back on again as well. Paint chunk missing on pick up is right where service # magnet sits At the main dealership service department… Service looked at it and told us that wasn’t them, couldn’t have been… yet paint was fine before hand, Paint gone after service… Watched a car pull in and have the magnet placed exactly where ours had the paint issue… Told Honda had a recall on paint and to contact Art @ Service Center. Called and left message for Art at Service Center. No Response. Feb Called and was told we would have to bring the car down to be looked at… May 27 Taken in to get recall info… Told it would take months to see if it was covered. Told keyless start issue would be taken care of at time of paint and could also be under warranty. 9/7/21 Follow up with Art. Vin and License info provided again for Recall. Seemed like he had no record of us or our issue. 9/21/21 Texted Art for update, no response 9/22 Texted Art for update, no response 9/23 Called Office and left message. Got text response that Art had to leave the office and would get me an update the next day. No response the next day. 10/7 Texted Art for update. Art said he would check after lunch… No update. 10/19 Texted Art for update. No response 10/26 Texted Art for update. No update, said he would check again. Art called with update that Car would be accepted for recall paint work, first available appointment was the 8th. Made appointment for 11/16 for paint and service light and oil change. 11/16 Car brought in for appointment at appointment time. Waited 30 minutes minutes to be helped, intake of car took another 30 minutes. With a completely full parking lot, our car was parked in the service line, told we would need to move it to the service side immediately that we were blocking traffic… Was told it would be 10-14 working days to complete work including oil change, checking brake squeak, and service light check. We expressed extreme dissatisfaction with the time and cost incurred to fix a “recall” issue. Told to call Honda USA. 11/26 Told additional spots on car were having paint issue and it would be longer before car would be ready. Reminded Art that there was additional service items to be done and would appreciate ALL of those being taken care of in a timely manner so that the car could be picked up as soon as possible as to avoid additional rental car costs. 12/9 Called and told car was “ready” by Art. Aaron asked if the brakes, service light and oil change had been completed. Art did not recall that it had been noted, transferred to service to do oil change and look at service light. 12/10 4pm Jeff called to tell me the oil change had been done but that the service light was a problem with our push to start, that our car was now out of warranty by 5,000 miles. It would have been within warranty had the issue been fixed in December the first time we took it in or May when we brought it to be looked at for the paint recall, that didn’t seem to matter to Jeff. Told it would take another 4 days to get the part. The part and service should have been ordered on day 1 while the car was there for paint. . 12/10 5:30pm Art called to tell me the car was “ready”. I explained that I didn’t think that was accurate, that I had spoken with Jeff earlier in the day. Art did not seem to have any information on that. Told me he would follow up with Jeff tomorrow. The brakes are still squeaking leaving me to doubt if they were even checked. Service did end up warranty covering the start button and Art took care of the oil change but the additional 4 days of rental car added $225 to our bill and the Total rental car expense of $1543.21, should have been covered by Honda as the paint issue is a known problem recall. I appreciate that they took care of our oil change and the switch but the overall experience with this situation, Honda, and the Scott Robinson dealership/service center has made us strongly question if we will return for service let alone buy another vehicle from you. Please feel free to reach out if you have questions or can help rectify the situation. Sincerely, Aaron and Stephanie Karsh ****-****-xxxx

Love coming to get my service done here. the service rep Jeffrey does an amazing job creating every customer with exceptionally good customer service he definitely goes above and beyond!

Excellent attention and service.

Very appreciative of the staff at Scott Robinson Honda I'm glad someone referred me to them they will become my preferred shop

Darin was fantastic. He was friendly, approachable and was communicative about what my car needed and the timeline and pricing to fix it. I usually take my car to Honda of Santa Monica for services, but I would definitely go back to Darin at Scott Robinson.

Excellent service. Geoffery Provided assistant, provided my vehicle early and clean. Always a pleasure working with him. Thank you and Happy Holidays

Mike is an excellent service representative I am always happy with his work.

Genuinely concerned and helpful, polite!

Darin is the best always super helpful and always goes the extra mile to make sure we’re happy best customer service we had. Thank you so much Darin!!!

Working with Darin is always great! He is quick to respond to any question and very accommodating to schedule my car’s service when I need it. He also handles the service in a way that I feel I got my money’s worth. He is honest about what the car is going to need but not necessarily right now. I trust all my cars to Darin and he always does a great job!

Darin was extremely helpful and made the process super easy. He was efficient, thorough, and very detailed. I am very thankful that he was able to help me get my car repaired.

Service advisor is very helpful and he explained very well about the repaired done on the car.

Great Job

Darin made sure We fully understand that what the issue was and it was solved. Excellent service!

Mike was great, he analyzed the problem and administered a solution to the issue with my car in a timely manner, truly went above and beyond and exceeded expectations.

Geoffrey was great thank you so much

Mike Sakamoto and the technicians at Honda Service Center have always done a great job of servicing my cars. I need a new car and hope to get another Honda CRV. If I do I will certainly continue to bring my car to Mike for service and repairs.