I was treated very fair and honestly.
He was helpful and aggressive to get my truck fixed and back to me!
Sergey is always very courteous and thoughtful... Very efficient with how he handles everything. Thank you!!!
Thank you. For all that you do for your customers.
Serva was kind and did his job but my engine light is still on so I can^t pass emissions So now what am i to do?
My oil change was done in less than 15 minutes-AMAZING!!!!
To high Coronavirus people broke
I have been to your service dept many times and Sergey does a great job for me and is always very pleasant.
Joel was great. The vehicle has already been sold. John Bergstrom is a good friend of mine and I traded the car in on a new 2021 Suburban through Bergstrom. I hope the transmission fix is good, because I don’t want to trade in a broken car.
I get my service done at Andrew because you are close. If you keep doing a good job, I will continue to use you.
Will take my my car back every time I need to get it fixed
If customer has any coupons or reward vouchers the person/service advisor should ask if you have any coupons or GM reward vouchers when you check in.
There is always a lot going on when checking in and it’s easy to forget. Then when checking out and paying you are made to feel stupid because you didn’t give the service tech/ person checking you in the coupons etc and that it’s a major inconvenience to fix it. We are now stuck with a voucher that will go to waste. Why have coupons and rewards if you can’t use them.
Also, if you have an appointment you car should be taken around that time. We were told when checking in for our 9am scheduled appointment that it would be an hour and a half before they get to our car. Why make an appointment?
People make appointments so they can plan their day. It’s understandable if you walk in for an oil change that you will wait, but not if you have an appointment.
I go to Andrews because the service is great as are all the employees. I think this is either the 3rd or 4 th car I have purchased from there.
You did mad job and your customer service is really bad
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