Service Center

Real Reviews From Verified Customers

Norman L.
5 out of 5
10/21/2023
Excellent service!!
Fredricksburg Fire.
5 out of 5
10/18/2023
Awesome
Emma F.
1 out of 5
10/14/2023
We told you the car was coming. We dropped it off. We left messages. Nobody contacted us. Finally days later we called to find out what was happening and you all said "we didn't know who's car it was. " Also you don't have a firm to fill out with key drop off. We do appreciate you getting it done quickly after the oart finally arrived
Gerald R.
4 out of 5
10/14/2023
After I explained the problem an took my ranger in,they ran a diagnostic test an assured me everything te ssf ted good
David A.
5 out of 5
10/12/2023
Good explanation of the situation. Thanks!
James D.
5 out of 5
10/12/2023
Great job
Rickie C.
4 out of 5
9/27/2023
I would like to thank everyone from the General Manager and Mechanics who helped us during this emergency brake down. We were so worried that we didn’t hit anyone when the brakes went out pulling a 10,000 lb trailer We were blessed having you dealership fixing my Dodge truck. When we finally get home I will post your dealership for helping us on Facebook and social media Thank you again it was a blessing. Rickie & Cathy Cabeen
Debra K.
1 out of 5
9/23/2023
Originally vague and lack of communication. I needed a liner and he said he would check on one. Half hour later I went to office to see what was going on and told you needed a copy of license and ins. Dah, I guess he would have left me there till closing time
Lane F.
5 out of 5
9/16/2023
Wonderful
Joyce K.
2 out of 5
9/15/2023
Estimate was much less than actual cost.
Doug W.
4 out of 5
9/9/2023
I thought service was great! I didn’t have any trouble getting started at the service desk and the waiting room was comfortable. I also appreciated the quick rundown of what they checked during the service.
Linda H.
5 out of 5
9/8/2023
Service was excellent
David A.
5 out of 5
9/7/2023
Kyra and the whole service staff are fantastic!
Pete H.
5 out of 5
8/31/2023
Good job by the team
Dale B.
5 out of 5
8/29/2023
Thanks much
Mary M.
4 out of 5
8/25/2023
Got the car in quickly and checked it over.
Laura P.
5 out of 5
8/24/2023
Dustin has been super helpful with all vehicle issues. It’s much appreciated!
Julie H.
5 out of 5
8/24/2023
Well done! Thank u
Franzen Sales.
1 out of 5
8/23/2023
The check engine light was on and I asked it to be checked . I had stopped a couple weeks before and a tech checked and told me it showed to be the O2 sensor. No called with price to fix at that time ,I called a day or so later a was told I would get a call back on repair estimate......still waiting. RON FRANZEN
Richard S.
1 out of 5
8/18/2023
Dirty front floor mat. Where was the paper mat? Dirty shoes don’t belong in my car. Car parts replaced were over priced and the rear window should have been cleaned before installing new window wiper. In all the years of having my oil changed I have never been charged for disposal. We have bought 5 vehicles from your business and never had such problems with your service department.

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