I was treated very well. Would recommend to a friend.
1. The keyless entry was not functioning on all doors, only the driver's door was functioning and not sensitive enough. It was fixed by a new battery installed.
2. Free car wash service is done. Inside and outside.
Great customer service very professional coming I myself had more than 25 years of customer service experience Crystal was outstanding keeping me informed and updated on the process
Richard was absolutely outstanding. He was really helpful and courteous.He really educated me on the importance of maintaining my vehicle and explaining very thoroughly Exactly what was going to be done.Because of him i will definitely be returning for all my FORD needs.
I git the best service I nice experience
Always a pleasure to work with Rudolf
This is the second time we have worked with Eduardo and each time he exceeds expectations. He goes above and beyond. Always a pleasure to take my Bronco to Cerritos knowing he willl be there to help out.
Crystal Rivera was absolutely outstanding!! Great service! Very professional and helpful!!
Yes, my service process went smoothly Alejandra handled everything to make it simple, Thank you
Very smooth process, was kept in the loop the whole time and everyone was very kind and respectful!
Savanah was knowledgeable and professional. She kept me informed on the status of my vehicle.
My scheduled appointment was at 8 AM. I was there for an oil change. I finally got up and asked if my car is anywhere near ready. It is now a few minutes to 10 AM. It should not take two hours to get serviced when you have an appointment and you see other people arriving and leaving that got there after you. I saw other representatives come over and let customers know what was going on with their service. I left without a car wash. I chose to pay more and get my oil change with your dealership. I’m thinking I should just go somewhere else next time.
Rudy was friendly, informative, and professional
I was satisfied in everything, the first for the good attention of Francisco and 2nd for the good service of the driver
Explained amount of work to be completed , detail cost report was provided, always exceeds customer satisfaction. Job well done
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