Crystal was helpful, informative, friendly, and knowledgeable. The service she provided makes me want to return.
Reliable and quick service
I have a great first experience with the car service department. Francisco provided good customer service from check in to completion. The entire process smooth, and my car was completed in less than two hours. I greatly appreciated the efficiency and professionalism. Thank you!
Andres was so helpful and knowledgeable! We appreciate it!
Rafael was extremely friendly and efficient. He got me in and out and called me with an update very shortly after I dropped off the truck. He got the service done quickly and notified me right away. Great guy and great experience.
Always receive a detailed account of services provided and documentation needed. Tony Ibarra is customer excellence is truly appreciated and making me the customer feel valued. Thank you for excellence in service Tony??
While it is a costly expense, I appreciate the service and expertise in keeping my vehicle updated and running well. Thank you.
Service department team was committed to getting my Expedition working in top condition. Did not give up when diagnosis was challenging. Thank you team!
Richard was my service advisor, he was polite but what he was unable to satisfy my long term loyalty to Norm Reeves Ford. I feel like I was overcharged on everything, I have warranty with Endurance, according to Richard Endurance only covers $150.00 per hour for the work that needed to be completed. He told me that your rate is higher than what Endurance pays & that I had to pay the difference. Norm Reeves contracts with Endurance and I shouldn’t have to make up the difference, if they don’t pay your rate you should not push the difference onto a loyal customer. I’m in the market for a new truck but quite honestly I’ll likely go elsewhere. I have purchased or leased many vehicles from you and I feel that I was taken advantage of by your service department!
Great had a blow out while vacationing in California she was very respectful and prompt helped get me and my family back to enjoying California instead of waiting to get our car fixed
Savannahs,Gave me Great Customer service and respectful Advised me on my needs to me Truck. She also went thru what done to my Truck and furniture needs of my truck.
Looking forward to my next visit to Norm Reve Ford.
She was very helpful and professional with a wonderful cheery attitude
Francisco helped me, I want to give 5 Stars to thank him for his service, please let him know he was appreciated.
Thanya H
Crystal has been great to us we are a repeat customer top level service on a Saturday called on Friday and got us in next day with outstanding recalls on the 2022 Explorer. Thank you!
Service to way too long. I was never notified my car was ready until I went inside to ask. My paper work was sitting there and I wasn't notified.
Good service ,the porter took forever to get my truck I had 3 different porters to ask for my paperwork I don’t know what that was about
The Service Pro and Valet Service Driver were extremely professional and friendly. The service was excellent! Thank you.
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