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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3067 reviews 67%
4 star 894 reviews 20%
3 star 77 reviews 2%
2 star 287 reviews 6%
1 star 227 reviews 5%
Review Us
Carlos C.
5 out of 5
3/2/2025
Great service from Renato
Chelsea B.
5 out of 5
3/2/2025
He was very helpful and very kind and I appreciated it. Thank you.
Taylor M.
4 out of 5
3/2/2025
Jimmy is an exceptional guy and went above and beyond to make sure I was taken care of. I couldn’t have had a better experience. You’re the man Jimmy thank you
Andrew D.
5 out of 5
3/2/2025
Thank you!
Alison N.
4 out of 5
3/1/2025
We have gotten both of our cars serviced since purchasing them at Norm Reeves Volkswagen. Always great service. On this visit Jimmy **** very efficient in checking us in and going over our service records to schedule what was needed. He also made a timely call back with an update. Unfortunately our Passat had a damaged radiator and would require a replacement. We decided to leave the car overnight and they were able to install a replacement the next day. Although the final cost for everything was significant we know the job was done by qualified technicians and factory parts. Thanks to Jimmy and Norm Reeves.
David M.
5 out of 5
3/1/2025
Renato provided an outstanding service for me. Thank you, Renato.
Sylvia M.
3 out of 5
3/1/2025
1 item not resolved
Edmund L.
4 out of 5
3/1/2025
The norm reeves service team led by jimmy exceeded my expectations.
Steve P.
5 out of 5
2/28/2025
Great work as always. ????
Morgan F.
5 out of 5
2/28/2025
He was very thoughtful and helpful, fully communicating and over delivered on expectations. Thank you!
Shai R.
5 out of 5
2/28/2025
Rigoberto took care of all the issues in a professional manner and was very friendly. Thank you,
Aaron C.
4 out of 5
2/27/2025
Jimmy rocs
William B.
5 out of 5
2/27/2025
Jimmy was great, got me in and out quickly plus rotated my tires for free. Thanks Jimmy
George N.
5 out of 5
2/27/2025
Jimmy- Thanks for the great service!
Linda K.
5 out of 5
2/26/2025
Rigo was amazing throughout the whole process
Jerwin C.
4 out of 5
2/26/2025
Super nice. He’s the best. I didn’t like the pricing for filter change but it’s not his fault. The service though is above and beyond
Luminita S.
5 out of 5
2/26/2025
Thank you for fixing my car
Muhammad S.
5 out of 5
2/26/2025
Great job!
James R.
5 out of 5
2/26/2025
Renato was great
Laura S.
4 out of 5
2/24/2025
Do not book software update service on Thursdays or Fridays. The update service seems to take more than two days

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