Renato was very helpful and patient with my questions. His advice and guidance is much appreciated!
Renato was awesome. Very helpful & professional. My service appointment was very quick.
Thank you for the help and everything is fine thanks.
Renato was great in explaining the required services for my car.
I had to leave my car overnight for 4 days. I received no updates from the representative and I had to call each day for updates because I really need my car. I had to take days off from work due to no transportation. He estimated that my car will be done on the 2nd day. It was not the case, my car ended up in the shop for 4 days. This representative provided me no services as I had to call each day for updates on my car and he was rude when I called for updates. I feel he shouldn’t be in a customer services. I am sure you will not see me going there again, I will take my future car repair to other locations and I am sure not recommending anyone there either.
I was scheduled for a recall repair that the dealer was not able to complete.
My morning was wasted by having to drive to the dealer and then having to Uber back since the dealer only provides one way rides. Total waste of my time. The information as to when I could have these repairs completed was tentative and vague. I opted for contacting a different dealer and had the recall completed there. They were upfront with the recall timeline, provide transportation both ways and provided a loaner car while repairs were being completed.
Rigoberto provided very good communication throughout the servicing of my Passat
Jimmy provided a detailed list of the necessary repairs and the estimated time required for the car to be fixed. I’m very satisfied with the service provided.
Jimmy was amazing, friendly and communicated effectively!
Read my review of my last visit to Norm Reeves Volkswagen on YELP.
Great, professional service!
Besides your one question survey being 3 questions, I found the service very, very good and responsive.
Jimmy was very helpful and helping me decide how to proceed with my battery replacement. He let me know that with a Volkswagen dealership installation I would get a five year warranty.
Jimmy and our Sales man, Omar, are amazing team. Thank you for the great car and service together.
Very friendly and prompt service.
Very professional and courteous
Renato delivered exceptional service. His courtesy and prompt response is greatly appreciated. Renato represents the gold standard of professional customer service We appreciate Renato.
He handled the issue very well and managed to get the car ready earlier than expected on a Friday
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