Great service and quickly done. I was able to just come in and get the new tire on and be on my way !
Renato was so considerate of my concerns and clearly explained my service needs. He worked to expedite parts and lower costs. In addition, he had some horrible scratches buffed out. Despite being 13 years old, my beatle looks like new! I am very pleased!
I am extremely dissatisfied with Renato's service. He refused to put the repair under rightful warranty. His communication was sparce, confusing, and unresponsive. His diagnosis almost made me pay $3600 to replace perfectly fine sensors. Renato tried to charge me $600 to remove my bumper, only to leave scratches and scuffs on it. Then he passed the project on to Sam at the collision center, and I BET he'll deny the scratches were from his end.
On the other hand, Sam, from the collision center, was extremely helpful and great to work with. He will be repainting the bumper for free, cleaning up Renato's mess.
I am extremely disappointed with this service and will likely never bring my vehicles back here. I intend to contact corporate to report my experience.
Outstanding service from Rigo!
Courteous, knowledgeable and a pleasure to deal with
Rigo is the best service advisor Ive ever dealt with. Period.
We are still observing the car now after the repair was done. Hopefully everything will be fine. Though we are grateful that they were able to squeeze us in to their schedule in just a day of booking for an appointment due to an alarming sound and vibration coming from the front left side of the car.
Excellent professional care!
I wasn’t going to voice my complaint regarding my visit to your service department on Monday but was sent this email asking about my experience.
I made an appointment for my new 2024 Atlas with 12,000 miles on it. I’ve been experiencing a braking noise when coming to a slow stop.
The service rep explained that the brakes weren’t covered under warranty and that the inspection cost $49.95. I reluctantly agreed. I was also told the wait would be about 2 hours, but maybe sooner. After 2.5 hours, I was told it would be another 30 minutes. When the car was finished, I was told that the sound the brakes make is normal and happens a lot on the Atlas. (I wish I was told this in the beginning) In addition, they did not rotate the tires as I had asked because they forgot to do it on its first service. I had to wait another 30 minutes to have them take it back in to rotate the tires. Rigo felt bad for me and cut the service call price by $20.00.
So, I paid 29.95 to wait for 3.5 hours to be told this is normal and to rotate the tires which they forgot to do last time.
I just was not very happy with the whole experience.
Thank you, Robert H
I would like the manager to contact me. None of my issues were addressed and a simple oil change took 4 hours.
Renato is a great job helping with the servicing of our VW Atlas! We are happy to have a VW because of great service staff like Renato! Keep up the good work.
Rig is very nice and patient to answer my questions. I really appreciate all the help that Rig provided. Will definitely come back for major maintenance service in the future l.
Rigoberto helped me with everything I need it. He’s a very kind person.
Jimmy is always helpful and kind. He and his team are top notch and we appreciate him!
My front left tired says low and it was just checked yesterday
I had a fantastic experience with the service department at Norma Reves Volkswagen. The service manager was incredibly friendly and made the entire process smooth and stress-free. He took the time to thoroughly explain everything about the service my car needed, and he did it in a way that was clear and easy to understand without ever feeling condescending. It’s rare to find someone who genuinely listens to your concerns and ensures you feel confident in the work being done. I’ll definitely be returning for future services. Highly recommend! 5 stars!
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