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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1744 reviews 66%
4 star 601 reviews 23%
3 star 92 reviews 3%
2 star 109 reviews 4%
1 star 96 reviews 4%
Review Us
Ricky B.
5 out of 5
2/6/2022
Great service! Thank you
Karen H.
4 out of 5
2/1/2022
Tyler spent time explaining my first oil change process
Sandra P.
5 out of 5
2/1/2022
I was very satisfied! Thank You!
Linda J.
5 out of 5
2/1/2022
John Silva is so knowledgeable and goes beyond to help you out and is very courteous in the meantime! John also gets your car out in a reasonable time frame!
Thoney A.
5 out of 5
1/29/2022
Very nice and helpful I will like her for next time
Julie T.
4 out of 5
1/29/2022
Tyler is a very informative and detail driven employee. I felt complete trust in his assessment of what was needed as his explanation and examples were helpful in my decision. Tyler represents the Norm Reeve's and Honda brands in all the right ways.
Charles O.
4 out of 5
1/29/2022
Excellent Honda employee
Norman L.
2 out of 5
1/29/2022
Experience was less than stellar Communication was poor. I had to initiate every contact to check on what work was needed, whether or not parts came in and to see if vehicle was ready for pick up.Requested wheel bearing be replaced at write-up, but was still charged for diag. $770 for a wheel bearing replacement and oil change far exceeded reasonable pricing. Service advisor provided "canned" answers when asked for explanations. Later found out that advisor was Service Manager's son...go figure. You guys are robbing people and you're not even professional about it. Never received a survey from Honda so I'm sure email was altered to prevent it from being sent. I wouldn't have filled it out as a courtesy to your store as I am a 20 year Operations Director at a Honda store in New England. Your organization definitely has some work to do.
Dave W.
5 out of 5
1/29/2022
Danielle did a great job of keeping me informed about the work being done on my van.
Ramanan V.
5 out of 5
1/29/2022
Prompt excellent and friendly service
Donald K.
1 out of 5
1/29/2022
I had an appointment at 9:10 for an oil change and tires rotated. Finally done at 10:40. Very long wait.
Claudia B.
5 out of 5
1/29/2022
Ok
Eugene M.
5 out of 5
1/29/2022
John went over everything and answered all my questions
Daniel F.
5 out of 5
1/29/2022
TylerSmith did a outstanding job taken care of me.
Beverly .
4 out of 5
1/29/2022
Everything went well. Didn’t take long at all. The only complaint I have is when I originally called to have my car serviced I got someone that text me and said she would have a service person call me well no one called me ( twice) the last time I called I ended up with a person in California who was more professional and was able to get me an appointment. I was ready to give up and call another Honda store.
Maria V.
4 out of 5
1/29/2022
Tyler was professional and understood all my questions and concerns. Great person to have at Honda!
Barbara W.
5 out of 5
1/28/2022
Great service!
Mick D.
4 out of 5
1/28/2022
You folks at Norm Reeves Honda are great to deal with a special thanks to Tyler Smith who went above and beyond in helping me out with my car problem. He is a special guy could not have been any kinder and helpful. Explained in detail the issues I had and jumped on the problem 2 hours later I was good to go and extremely satisfied wishing the Reeves Honda the best of success you all have earned it Thank you from Micheal Davison Pittsburgh Pa
Suzanne E.
5 out of 5
1/28/2022
Thanks
Susan K.
5 out of 5
1/28/2022
Pleasant experience

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