Norm Reeves Honda of Port Charlotte Auto Repair Service

Job well done very pleased with service department personnel.

Terrel Sylver is very professional and attentive to my concerns. Terrel is always going above and beyond to make sure my worries and concerns accomplish. It's always a pleasure working with him.

Terrel is the service representative I always make my appointments with, he is very knowledgeable and informative. A very caring gentleman. Most appreciative working with Terrel.

Everyone was polite, professional and prompt.

Will do. Bill

Danielle at check in was informative, transparent and communicated the progress of the service extremely well. She is very good at her job

Terrell is nice, polite and efficient.

Terrel was very helpful.

Mr. Smith was not there at 8 am when dropping off my car. Another lady checked me in. When picking up my car Mr. Tyler told me my car was in the car lane….problem is it was blocked in and I had to come back in to ask them to move the car in front of me to get out. Not real organized. It took hour and a half to get oil change and tires rotated. Everyone was nice.

Very courteous

The actual repair job that the service department did is a great job and they did it fast.. My issue was with My service representative. Is buried I could have gone to any Honda dealership in the area and I chose to come to you guys and give you a chance. When I got there I asked the service representative how much it would cost to have my tires rotated while I was while I was there. She said 2499 plus tax text. When it was time for me to check out I saw that the dealership's snuck in it hes the dealership'snuck in a $2 miscellaneous charge. I realize these are hard times and everyone is hurting but I'm a man of principalities.. I wasn't very happy about the $2 charge especially when I had already had given you my business for a bigger job. On top of that there was no communication apparently I missed an appointment that was supposed to be for me on Monday morning but no they morning but no one ever contacted me from Honda or from Mike's auto body class. I had to take off time to do this today Tuesday from work. So I was inconvenienced and I know $2 isn't much but that's Not much but I'm not a fan of how dealerships try to sneak in charges

Very professional customer service excellent work thank you

Tyler was very knowledgeable & explained a few things about our Odyssey that we weren’t aware of. He also explained what our warranties covered & advised us when to expect our next maintenance checkup. He was friendly but very professional. Nice to do business with.

Appreciate the service.

Terrel was very helpful, accommodating, and kind every step of my service. The time he took to listen to what was going on with my car, to making sure I was in a rental while service was being done, to giving updates throughout the process. Very pleased with his kindness and quick actions.

Well done with precision- exceptional courtesy and professional. Thanks!

Terrell is just always so kind and considerate

Was happy the way everything went. Terrel is very nice

Danielle was super helpful

Great service